IBM Accelerator Catalog
IBM Accelerator Catalog

Contact Center Insights

Provide enhanced customer experiences with machine learning insights.

Slide Two

Key Challenges

What is an accelerator?
Industry Accelerators are a packaged set of technical assets used to help you tackle your next data science project by addressing your most pressing business challenges. With sample data, notebooks, scripts, a sample application and more, you can kickstart your own implementation and leverage the power of Cloud Pak for Data.

  • Questions and complaints from customers regarding products and services come through various, disconnected channels
  • Customer issues and complaints are received in a variety of means and formats, including voice and text, making it difficult to streamline
  • Understanding entities, relationships and patterns in customer data can be challenging and depends on costly human interpretation and effort

See how organizations achieved a 337% ROI and lowered costs in this Forrester Total Economic Impact report.

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Expected Business Outcome


Expedite on-ramp

Improve customer interaction

Reduce customer contact

Get your contact center insight models up and running faster

Organize and analyze customer feedback and complaints more efficiently

Minimize complaints raised by helping customers quickly find the right answer to an issue

"The continued investment that IBM is making in Watson and improving the capability is huge. It has helped us keep pace with a rapidly changing market."

- Head of digital supply chain innovation, financial services

Watch the demo (04:49)


Key Features

Information architecture

End-to-end AI Ladder application

Modular framework


An architecture enabling you to extract meaning from your data to efficiently analyze customer interactions and complaints

From cataloging data through a glossary of terms to model development and deployment, simplify the lifecycle of your AI project

Composable and extensible pattern that can be applied to new data and industries

Get Started

Start experimenting today. Download and use this accelerator in your Cloud Pak for Data instance. Refer to the README file to get started.

Kick-start your data science solution with this accelerator.

Request a test runRequest a consultation

Highlighted Products for this Accelerator

IBM Cloud Pak for Data

Built on Red Hat OpenShift Container Platform, IBM Cloud Pak for Data accelerates your journey to AI to transform how your business operates with an open, extensible data and AI platform that runs on any cloud.

ViewLearn More

Watson Knowledge Catalog

Help your data users quickly find, curate, categorize and share data, analytical models and their relationships with other members of your organization.

ViewLearn More

Watson Studio

Empower your data science and AI teams to refine data and visually build and deploy models, using data on the desktop for anytime, anywhere access.

ViewLearn More

Watson Discovery

Find specific answers and trends from documents and websites using search powered by AI.

ViewLearn More

Watson Assistant

The AI assistant that solves customer problems the first time.

ViewLearn More

Related Accelerators

Customer Offer Affinity

Identify the right financial products and investment opportunities for new and existing clients.

ViewLearn More

Customer Segmentation

Easily differentiate between client segments by identifying patterns of behavior.

ViewLearn More

Customer Life Event Prediction

Set your clients on the path to financial success with relevant offers at the right time.

ViewLearn More

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Additional details

  • Accelerator typeCloud Pak for Data industry
  • IndustryFinancial Services
  • Business functionAny
  • Product and version IBM Cloud Pak for Data,IBM Watson Knowledge Catalog,IBM Watson Studio,IBM Watson Discovery - Current
  • Author typeIBM
  • Company nameIBM Data Science and AI Elite Team
  • Author nameData Science and AI Elite Team
  • Last modifiedFebruary 11th, 2021
  • Language English