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 Unable to Open the Properties Pane for Queries in Cognos 11.2.4

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Elizabeth Johnson posted Thu November 21, 2024 01:11 PM

Certain queries built in Query Studios will not open the properties pane. When ‘Properties’ is selected, the entire site freeze and the browser must be restarted.

This does not affect every Query. Most are able to open without issue.

For those queries that have issues opening, the properties can be opened without issues from the schedules and subscriptions pane. However, only certain users can access the query this way.

The client is running Cognos 11.2.4 FP 3 (11.2.4-2401220500).

The affected queries can be opened in Query Studio without issues. This seems to be exclusively an issue with opening the properties in the glassUI.

We have restarted Cognos multiple times. We have also been able to replicate the issue in multiple browsers.