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Smarter Spaces, Resilient Operations: How IBM® Maximo® Real Estate and Facilities and IBM Technology Expert Labs Accelerates Real Estate Modernization

By Jaydev Hari posted 5 days ago

  

Companies continue to grapple with long-standing operational challenges such as driving revenue growth, maintaining healthy profit margins, and managing cash flow. Additionally, the rapidly evolving market landscape has introduced a new layer of complexity, particularly in the management of real estate and facilities portfolios. 

 

Emerging Pressures in a Shifting Environment 

The urgency to modernize real estate and facilities management has been amplified by several converging factors: 

  • Hybrid Work Models: The widespread adoption of hybrid and remote work has fundamentally altered space utilization. Many organizations now face the challenge of managing underused office space, currently estimated to be at 60%1 in the U.S, along with the emergence of a digital mobile talent pool, who demand a productive and engaging workplace experience. 

  • Economic Volatility: Fluctuating interest rates and inflationary pressures have increased the cost of capital and operations, making efficient asset management more critical than ever. 

  • Sustainability Demands: 35% of commercial property owners in the U.S. report having experienced damage from a natural disaster in the last 5 years2. Stakeholders including investors, regulators, customers, and employees are demanding greater transparency and action on environmental, social, and governance (ESG) issues. This includes reducing carbon footprints, improving energy efficiency, and reporting on sustainability metrics. 

  • Technological Expectations: The rise of smart buildings, IoT, and AI has raised expectations for real-time data, automation, and predictive analytics in facilities operations. 

A Holistic Approach to Asset Lifecycle Management 

To address these challenges effectively, organizations are recognizing the need for a comprehensive, integrated approach to managing the entire real estate and facilities lifecycle. This approach should encompass: 

  • End-to-End Lifecycle Managed as a system: From capital planning and lease administration to space optimization, maintenance, energy management, and workplace experience, every phase must be interconnected and strategically aligned. 

  • Centralized Data and Shared Intelligence: A unified platform that enables real-time data sharing across departments and stakeholders is essential for informed decision-making and operational agility. 

  • Scalable and Extensible Architecture: Modern systems must integrate easily with enterprise platforms and ESG reporting tools, enabling a connected digital ecosystem. 

  • Cross-Functional Collaboration: Seamless communication between facilities, finance, HR, IT, and sustainability teams ensures alignment of goals and efficient execution of strategies. 

  • Advanced Reporting and Dashboards: Customizable, role-based dashboards and analytics tools empower leaders with actionable insights into performance, compliance, and cost control. 

  • Automation and Predictive Analytics: Leveraging AI and machine learning to automate routine tasks, forecast maintenance needs, and optimize space and energy usage can significantly reduce costs and enhance service delivery. 

IBM® Maximo® Real Estate and Facilities (IBM Maximo) is a comprehensive solution for managing the entire lifecycle of a real estate and facility portfolio. Offering extensive management capabilities for each major milestone of a property’s lifecycle as well as providing the foundation that links processes and data together. For real estate and facilities managers, this means better control over space, assets, and sustainability metrics. For IT leaders, it offers a scalable, integrated platform that consolidates fragmented systems and supports compliance, automation, and resilience in the face of disruption.

 (Verdantix Report : Learn more about IBM Intelligence Platforms and its position in the market) 

Unlocking the power of IBM Maximo with IBM Technology Labs 

IBM Technology Expert Labs® (Expert Labs) is an extension of the IBM Software Labs. Expert Labs is a professional services team with deep product knowledge of IBM Maximo and delivers proven models to accelerate the time-to-value of solutions. Whether new to IBM Maximo or an existing customer leveraging IBM TRIRIGA®, Expert Labs leverages a structured, yet flexible engagement model tailored to each organization’s needs.

Expert Labs follows a four-step, modular, adoption journey: 

  1. Assess, plan and design – comprehensive design with actionable insights 

  1. Value Realization – rapid deployment of IBM Maximo 

  1. Day 2 Operations – best practice guidance for optimal user experience 

  1. Innovate and Expand – adoption of new AI capabilities within IBM Maximo.

1. Assess, plan and design 

Adoption begins with a two-week sprint, where Expert Labs consultants assess the current environment, understand the business drivers along with the functional requirements. Through an iterative based approach, Experts Labs quickly delivers an architectural blueprint, project plan and report with actionable insights. 

 

2. Value realization 

Guided by the customer vision and the solution architectural blueprint, Expert Labs initiates the deployment of IBM Maximo, onboarding the designated user community. This phase is designed to accelerate adoption and deliver measurable value quickly. Services may include the initial setup of the IBM Maximo application, seamless migration from existing platforms such as TRIRIGA, application modernization to enhance performance and scalability, and any other tailored solutions required to meet your specific business objectives. 

 

3. Day 2 operations  

Post-deployment, Expert Labs provides best-practice guidance to ensure continued optimal performance, user experience, and long-term sustainability. Being an extension of the Software Labs, Experts Labs will proactively monitor and identify opportunities where the business can exploit IBM Maximo’s advanced capabilities to reduce cost and gain competitive advantage. 

 

4. Innovate and expand  

Expert Labs help organizations unlock deeper value across the Maximo suite by enabling adoption of new features such as generative AI capabilities. This includes intelligent automation, natural language interactions, and smarter decision-making across facilities operations. Leveraging a broad portfolio of asset lifecycle management offerings—from predictive maintenance to asset investment planning—Expert Labs delivers tailored, industry-specific solutions that optimize real estate, facilities, and overall asset performance. 

 

Next steps  

With Expert Labs’ tailored guidance, deep industry knowledge, and AI-powered tools, your organization can accelerate deployment, reduce complexity and cost, and unlock real long-term value. Expert Labs has the experts to ensure your success. 

  

For more information  

To learn more about IBM Technology Expert, contact your IBM representative or see www.ibm.com/products/expertlabs. 

Authors 

Jaydev Hari, Product Manager, WW Technology Expert Labs, ALM, B2Bi & ELM

Simon Melia, Business Unit Executive, WW Technology Expert Labs, ALM, B2Bi & ELM 

Sources

1.[US] Kastle Systems, Occupancy Barometer, Apr 2025; [Europe] Sevills Occupancy rates, Oct 2024

2.Nationwide, Nationwide survey: widespread concern about the toll of severe weather, Nov 2023

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