BPM, Workflow, and Case

Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

1. By using an XMLHttpRequest via JavaScript defined in a Coach/CoachView
2. By using the "Service Call" Coach View on the Coach page
3. By calling the REST service via JavaScript on the Coach page and re-using the authentication of the user

1. Define a REST Service for the Case REST resource which is used to create a comment. For that purpose I created a small swagger YAML and imported in Web PD to define the service and the REST server. Go to the REST server definition and set hostname and port according to your environment. Leave the authentication set to "None". For the REST call, I used the commentText, the caseID and the Case Target ObjectStore as parameters.
2. Define a Service Flow to call the REST Service you defined in step 1 via JavaScript. Pass the LTPA token of the current user so that the call is executed as the authenticated user. The service flow also takes the parameters which the REST call requires.
3. Call the service flow from the Coach that is used by the Case Activity where a comment shall be provided. I defined private variables for the REST parameters and used a text CV on the coach so that the user can add a comment. You can use the regular validation mechanisms to check if the user provided a comment and provide an error message if the comment is missing. 

• I used
  tw.local.caseID = tw.system.processInstance.parentCase.caseId
tw.local.caseID = tw.local.caseID.substr(1,tw.local.caseID.length -2);
to retrieve the caseID for the current case from the case activities coach and trimmed the leading and trailing curly braces (as the REST call only uses the caseID w/o curly braces).
• I used
  tw.local.body.CommentType = "Case";
tw.local.body.CommentText = tw.local.commentText;
var request = new BPMRESTRequest();
request.externalServiceName = "AddCaseCommentCookieAuth";
request.operationName="addComment";
request.httpMethod = "POST";
request.endpointAddress = "https://ibmbaw:9443/CaseManager/CASEREST/v1";
request.path = "/case/"+tw.local.caseId+"/comments";

var ssoToken = Packages.com.ibm.websphere.security.web.WebSecurityHelper.getSSOCookieFromSSOToken();
log.info(ssoToken.getValue())

request.httpHeaders = {"Content-Type": "application/json",
"Accept": "*/*", "Cookie": "LtpaToken2="+ssoToken.getValue()};

request.parameters = {"TargetObjectStore": tw.local.TargetObjectStore,
"caseId" : tw.local.caseId,
"body": tw.local.body};
request.requestTimeout = 2000;
request.responseTimeout = 7200;
log.info("------------------------------------------------------------------");
log.info("Request - URL " + request.endpointAddress+request.path);
var response = tw.system.invokeREST(request);
log.info("------------------------------------------------------------------");
log.info("Response - httpStatusCode: " + response.httpStatusCode);
log.info("Response - httpStatusMessage: " + response.httpStatusMessage);
log.info("Response - httpHeaders: " + response.httpHeaders);
log.info("Response - content: " + response.content);
log.info("------------------------------------------------------------------");

// Evaluate the response and process as necessary
var httpStatusCode = response.httpStatusCode;
var httpStatusMessage = response.httpStatusMessage;
var httpHeaders = response.httpHeaders;
var content = response.content;
  
  to retrieve the LTPA token and to pass it into the header of the REST request.

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

1. By using an XMLHttpRequest via JavaScript defined in a Coach/CoachView
2. By using the "Service Call" Coach View on the Coach page
3. By calling the REST service via JavaScript on the Coach page and re-using the authentication of the user

1. Define a REST Service for the Case REST resource which is used to create a comment. For that purpose I created a small swagger YAML and imported in Web PD to define the service and the REST server. Go to the REST server definition and set hostname and port according to your environment. Leave the authentication set to "None". For the REST call, I used the commentText, the caseID and the Case Target ObjectStore as parameters.
2. Define a Service Flow to call the REST Service you defined in step 1 via JavaScript. Pass the LTPA token of the current user so that the call is executed as the authenticated user. The service flow also takes the parameters which the REST call requires.
3. Call the service flow from the Coach that is used by the Case Activity where a comment shall be provided. I defined private variables for the REST parameters and used a text CV on the coach so that the user can add a comment. You can use the regular validation mechanisms to check if the user provided a comment and provide an error message if the comment is missing. 

• I used
  tw.local.caseID = tw.system.processInstance.parentCase.caseId
tw.local.caseID = tw.local.caseID.substr(1,tw.local.caseID.length -2);
to retrieve the caseID for the current case from the case activities coach and trimmed the leading and trailing curly braces (as the REST call only uses the caseID w/o curly braces).
• I used
  tw.local.body.CommentType = "Case";
tw.local.body.CommentText = tw.local.commentText;
var request = new BPMRESTRequest();
request.externalServiceName = "AddCaseCommentCookieAuth";
request.operationName="addComment";
request.httpMethod = "POST";
request.endpointAddress = "https://ibmbaw:9443/CaseManager/CASEREST/v1";
request.path = "/case/"+tw.local.caseId+"/comments";

var ssoToken = Packages.com.ibm.websphere.security.web.WebSecurityHelper.getSSOCookieFromSSOToken();
log.info(ssoToken.getValue())

request.httpHeaders = {"Content-Type": "application/json",
"Accept": "*/*", "Cookie": "LtpaToken2="+ssoToken.getValue()};

request.parameters = {"TargetObjectStore": tw.local.TargetObjectStore,
"caseId" : tw.local.caseId,
"body": tw.local.body};
request.requestTimeout = 2000;
request.responseTimeout = 7200;
log.info("------------------------------------------------------------------");
log.info("Request - URL " + request.endpointAddress+request.path);
var response = tw.system.invokeREST(request);
log.info("------------------------------------------------------------------");
log.info("Response - httpStatusCode: " + response.httpStatusCode);
log.info("Response - httpStatusMessage: " + response.httpStatusMessage);
log.info("Response - httpHeaders: " + response.httpHeaders);
log.info("Response - content: " + response.content);
log.info("------------------------------------------------------------------");

// Evaluate the response and process as necessary
var httpStatusCode = response.httpStatusCode;
var httpStatusMessage = response.httpStatusMessage;
var httpHeaders = response.httpHeaders;
var content = response.content;
  
  to retrieve the LTPA token and to pass it into the header of the REST request.

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

1. By using an XMLHttpRequest via JavaScript defined in a Coach/CoachView
2. By using the "Service Call" Coach View on the Coach page
3. By calling the REST service via JavaScript on the Coach page and re-using the authentication of the user

1. Define a REST Service for the Case REST resource which is used to create a comment. For that purpose I created a small swagger YAML and imported in Web PD to define the service and the REST server. Go to the REST server definition and set hostname and port according to your environment. Leave the authentication set to "None". For the REST call, I used the commentText, the caseID and the Case Target ObjectStore as parameters.
2. Define a Service Flow to call the REST Service you defined in step 1 via JavaScript. Pass the LTPA token of the current user so that the call is executed as the authenticated user. The service flow also takes the parameters which the REST call requires.
3. Call the service flow from the Coach that is used by the Case Activity where a comment shall be provided. I defined private variables for the REST parameters and used a text CV on the coach so that the user can add a comment. You can use the regular validation mechanisms to check if the user provided a comment and provide an error message if the comment is missing. 

• I used
  tw.local.caseID = tw.system.processInstance.parentCase.caseId
tw.local.caseID = tw.local.caseID.substr(1,tw.local.caseID.length -2);
to retrieve the caseID for the current case from the case activities coach and trimmed the leading and trailing curly braces (as the REST call only uses the caseID w/o curly braces).
• I used
  tw.local.body.CommentType = "Case";
tw.local.body.CommentText = tw.local.commentText;
var request = new BPMRESTRequest();
request.externalServiceName = "AddCaseCommentCookieAuth";
request.operationName="addComment";
request.httpMethod = "POST";
request.endpointAddress = "https://ibmbaw:9443/CaseManager/CASEREST/v1";
request.path = "/case/"+tw.local.caseId+"/comments";

var ssoToken = Packages.com.ibm.websphere.security.web.WebSecurityHelper.getSSOCookieFromSSOToken();
log.info(ssoToken.getValue())

request.httpHeaders = {"Content-Type": "application/json",
"Accept": "*/*", "Cookie": "LtpaToken2="+ssoToken.getValue()};

request.parameters = {"TargetObjectStore": tw.local.TargetObjectStore,
"caseId" : tw.local.caseId,
"body": tw.local.body};
request.requestTimeout = 2000;
request.responseTimeout = 7200;
log.info("------------------------------------------------------------------");
log.info("Request - URL " + request.endpointAddress+request.path);
var response = tw.system.invokeREST(request);
log.info("------------------------------------------------------------------");
log.info("Response - httpStatusCode: " + response.httpStatusCode);
log.info("Response - httpStatusMessage: " + response.httpStatusMessage);
log.info("Response - httpHeaders: " + response.httpHeaders);
log.info("Response - content: " + response.content);
log.info("------------------------------------------------------------------");

// Evaluate the response and process as necessary
var httpStatusCode = response.httpStatusCode;
var httpStatusMessage = response.httpStatusMessage;
var httpHeaders = response.httpHeaders;
var content = response.content;
  
  to retrieve the LTPA token and to pass it into the header of the REST request.

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

E com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger error FNRPA0080E The CommentContext request parameter has an invalid value of 102.                                 com.ibm.casemgmt.api.exception.CaseMgmtException: FNRPA0080E The CommentContext request parameter has an invalid value of 102.

1. By using an XMLHttpRequest via JavaScript defined in a Coach/CoachView
2. By using the "Service Call" Coach View on the Coach page
3. By calling the REST service via JavaScript on the Coach page and re-using the authentication of the user

1. Define a REST Service for the Case REST resource which is used to create a comment. For that purpose I created a small swagger YAML and imported in Web PD to define the service and the REST server. Go to the REST server definition and set hostname and port according to your environment. Leave the authentication set to "None". For the REST call, I used the commentText, the caseID and the Case Target ObjectStore as parameters.
2. Define a Service Flow to call the REST Service you defined in step 1 via JavaScript. Pass the LTPA token of the current user so that the call is executed as the authenticated user. The service flow also takes the parameters which the REST call requires.
3. Call the service flow from the Coach that is used by the Case Activity where a comment shall be provided. I defined private variables for the REST parameters and used a text CV on the coach so that the user can add a comment. You can use the regular validation mechanisms to check if the user provided a comment and provide an error message if the comment is missing. 

• I used
  tw.local.caseID = tw.system.processInstance.parentCase.caseId
tw.local.caseID = tw.local.caseID.substr(1,tw.local.caseID.length -2);
to retrieve the caseID for the current case from the case activities coach and trimmed the leading and trailing curly braces (as the REST call only uses the caseID w/o curly braces).
• I used
  tw.local.body.CommentType = "Case";
tw.local.body.CommentText = tw.local.commentText;
var request = new BPMRESTRequest();
request.externalServiceName = "AddCaseCommentCookieAuth";
request.operationName="addComment";
request.httpMethod = "POST";
request.endpointAddress = "https://ibmbaw:9443/CaseManager/CASEREST/v1";
request.path = "/case/"+tw.local.caseId+"/comments";

var ssoToken = Packages.com.ibm.websphere.security.web.WebSecurityHelper.getSSOCookieFromSSOToken();
log.info(ssoToken.getValue())

request.httpHeaders = {"Content-Type": "application/json",
"Accept": "*/*", "Cookie": "LtpaToken2="+ssoToken.getValue()};

request.parameters = {"TargetObjectStore": tw.local.TargetObjectStore,
"caseId" : tw.local.caseId,
"body": tw.local.body};
request.requestTimeout = 2000;
request.responseTimeout = 7200;
log.info("------------------------------------------------------------------");
log.info("Request - URL " + request.endpointAddress+request.path);
var response = tw.system.invokeREST(request);
log.info("------------------------------------------------------------------");
log.info("Response - httpStatusCode: " + response.httpStatusCode);
log.info("Response - httpStatusMessage: " + response.httpStatusMessage);
log.info("Response - httpHeaders: " + response.httpHeaders);
log.info("Response - content: " + response.content);
log.info("------------------------------------------------------------------");

// Evaluate the response and process as necessary
var httpStatusCode = response.httpStatusCode;
var httpStatusMessage = response.httpStatusMessage;
var httpHeaders = response.httpHeaders;
var content = response.content;
  
  to retrieve the LTPA token and to pass it into the header of the REST request.

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

E com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger error FNRPA0080E The CommentContext request parameter has an invalid value of 102.                                 com.ibm.casemgmt.api.exception.CaseMgmtException: FNRPA0080E The CommentContext request parameter has an invalid value of 102.

1. By using an XMLHttpRequest via JavaScript defined in a Coach/CoachView
2. By using the "Service Call" Coach View on the Coach page
3. By calling the REST service via JavaScript on the Coach page and re-using the authentication of the user

1. Define a REST Service for the Case REST resource which is used to create a comment. For that purpose I created a small swagger YAML and imported in Web PD to define the service and the REST server. Go to the REST server definition and set hostname and port according to your environment. Leave the authentication set to "None". For the REST call, I used the commentText, the caseID and the Case Target ObjectStore as parameters.
2. Define a Service Flow to call the REST Service you defined in step 1 via JavaScript. Pass the LTPA token of the current user so that the call is executed as the authenticated user. The service flow also takes the parameters which the REST call requires.
3. Call the service flow from the Coach that is used by the Case Activity where a comment shall be provided. I defined private variables for the REST parameters and used a text CV on the coach so that the user can add a comment. You can use the regular validation mechanisms to check if the user provided a comment and provide an error message if the comment is missing. 

• I used
  tw.local.caseID = tw.system.processInstance.parentCase.caseId
tw.local.caseID = tw.local.caseID.substr(1,tw.local.caseID.length -2);
to retrieve the caseID for the current case from the case activities coach and trimmed the leading and trailing curly braces (as the REST call only uses the caseID w/o curly braces).
• I used
  tw.local.body.CommentType = "Case";
tw.local.body.CommentText = tw.local.commentText;
var request = new BPMRESTRequest();
request.externalServiceName = "AddCaseCommentCookieAuth";
request.operationName="addComment";
request.httpMethod = "POST";
request.endpointAddress = "https://ibmbaw:9443/CaseManager/CASEREST/v1";
request.path = "/case/"+tw.local.caseId+"/comments";

var ssoToken = Packages.com.ibm.websphere.security.web.WebSecurityHelper.getSSOCookieFromSSOToken();
log.info(ssoToken.getValue())

request.httpHeaders = {"Content-Type": "application/json",
"Accept": "*/*", "Cookie": "LtpaToken2="+ssoToken.getValue()};

request.parameters = {"TargetObjectStore": tw.local.TargetObjectStore,
"caseId" : tw.local.caseId,
"body": tw.local.body};
request.requestTimeout = 2000;
request.responseTimeout = 7200;
log.info("------------------------------------------------------------------");
log.info("Request - URL " + request.endpointAddress+request.path);
var response = tw.system.invokeREST(request);
log.info("------------------------------------------------------------------");
log.info("Response - httpStatusCode: " + response.httpStatusCode);
log.info("Response - httpStatusMessage: " + response.httpStatusMessage);
log.info("Response - httpHeaders: " + response.httpHeaders);
log.info("Response - content: " + response.content);
log.info("------------------------------------------------------------------");

// Evaluate the response and process as necessary
var httpStatusCode = response.httpStatusCode;
var httpStatusMessage = response.httpStatusMessage;
var httpHeaders = response.httpHeaders;
var content = response.content;
  
  to retrieve the LTPA token and to pass it into the header of the REST request.

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

E com.ibm.casemgmt.intgimpl.messages.CaseMgmtLogger error FNRPA0080E The CommentContext request parameter has an invalid value of 102.                                 com.ibm.casemgmt.api.exception.CaseMgmtException: FNRPA0080E The CommentContext request parameter has an invalid value of 102.

1. By using an XMLHttpRequest via JavaScript defined in a Coach/CoachView
2. By using the "Service Call" Coach View on the Coach page
3. By calling the REST service via JavaScript on the Coach page and re-using the authentication of the user

1. Define a REST Service for the Case REST resource which is used to create a comment. For that purpose I created a small swagger YAML and imported in Web PD to define the service and the REST server. Go to the REST server definition and set hostname and port according to your environment. Leave the authentication set to "None". For the REST call, I used the commentText, the caseID and the Case Target ObjectStore as parameters.
2. Define a Service Flow to call the REST Service you defined in step 1 via JavaScript. Pass the LTPA token of the current user so that the call is executed as the authenticated user. The service flow also takes the parameters which the REST call requires.
3. Call the service flow from the Coach that is used by the Case Activity where a comment shall be provided. I defined private variables for the REST parameters and used a text CV on the coach so that the user can add a comment. You can use the regular validation mechanisms to check if the user provided a comment and provide an error message if the comment is missing. 

• I used
  tw.local.caseID = tw.system.processInstance.parentCase.caseId
tw.local.caseID = tw.local.caseID.substr(1,tw.local.caseID.length -2);
to retrieve the caseID for the current case from the case activities coach and trimmed the leading and trailing curly braces (as the REST call only uses the caseID w/o curly braces).
• I used
  tw.local.body.CommentType = "Case";
tw.local.body.CommentText = tw.local.commentText;
var request = new BPMRESTRequest();
request.externalServiceName = "AddCaseCommentCookieAuth";
request.operationName="addComment";
request.httpMethod = "POST";
request.endpointAddress = "https://ibmbaw:9443/CaseManager/CASEREST/v1";
request.path = "/case/"+tw.local.caseId+"/comments";

var ssoToken = Packages.com.ibm.websphere.security.web.WebSecurityHelper.getSSOCookieFromSSOToken();
log.info(ssoToken.getValue())

request.httpHeaders = {"Content-Type": "application/json",
"Accept": "*/*", "Cookie": "LtpaToken2="+ssoToken.getValue()};

request.parameters = {"TargetObjectStore": tw.local.TargetObjectStore,
"caseId" : tw.local.caseId,
"body": tw.local.body};
request.requestTimeout = 2000;
request.responseTimeout = 7200;
log.info("------------------------------------------------------------------");
log.info("Request - URL " + request.endpointAddress+request.path);
var response = tw.system.invokeREST(request);
log.info("------------------------------------------------------------------");
log.info("Response - httpStatusCode: " + response.httpStatusCode);
log.info("Response - httpStatusMessage: " + response.httpStatusMessage);
log.info("Response - httpHeaders: " + response.httpHeaders);
log.info("Response - content: " + response.content);
log.info("------------------------------------------------------------------");

// Evaluate the response and process as necessary
var httpStatusCode = response.httpStatusCode;
var httpStatusMessage = response.httpStatusMessage;
var httpHeaders = response.httpHeaders;
var content = response.content;
  
  to retrieve the LTPA token and to pass it into the header of the REST request.

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

1. By using an XMLHttpRequest via JavaScript defined in a Coach/CoachView
2. By using the "Service Call" Coach View on the Coach page
3. By calling the REST service via JavaScript on the Coach page and re-using the authentication of the user

1. Define a REST Service for the Case REST resource which is used to create a comment. For that purpose I created a small swagger YAML and imported in Web PD to define the service and the REST server. Go to the REST server definition and set hostname and port according to your environment. Leave the authentication set to "None". For the REST call, I used the commentText, the caseID and the Case Target ObjectStore as parameters.
2. Define a Service Flow to call the REST Service you defined in step 1 via JavaScript. Pass the LTPA token of the current user so that the call is executed as the authenticated user. The service flow also takes the parameters which the REST call requires.
3. Call the service flow from the Coach that is used by the Case Activity where a comment shall be provided. I defined private variables for the REST parameters and used a text CV on the coach so that the user can add a comment. You can use the regular validation mechanisms to check if the user provided a comment and provide an error message if the comment is missing. 

• I used
  tw.local.caseID = tw.system.processInstance.parentCase.caseId
tw.local.caseID = tw.local.caseID.substr(1,tw.local.caseID.length -2);
to retrieve the caseID for the current case from the case activities coach and trimmed the leading and trailing curly braces (as the REST call only uses the caseID w/o curly braces).
• I used
  tw.local.body.CommentType = "Case";
tw.local.body.CommentText = tw.local.commentText;
var request = new BPMRESTRequest();
request.externalServiceName = "AddCaseCommentCookieAuth";
request.operationName="addComment";
request.httpMethod = "POST";
request.endpointAddress = "https://ibmbaw:9443/CaseManager/CASEREST/v1";
request.path = "/case/"+tw.local.caseId+"/comments";

var ssoToken = Packages.com.ibm.websphere.security.web.WebSecurityHelper.getSSOCookieFromSSOToken();
log.info(ssoToken.getValue())

request.httpHeaders = {"Content-Type": "application/json",
"Accept": "*/*", "Cookie": "LtpaToken2="+ssoToken.getValue()};

request.parameters = {"TargetObjectStore": tw.local.TargetObjectStore,
"caseId" : tw.local.caseId,
"body": tw.local.body};
request.requestTimeout = 2000;
request.responseTimeout = 7200;
log.info("------------------------------------------------------------------");
log.info("Request - URL " + request.endpointAddress+request.path);
var response = tw.system.invokeREST(request);
log.info("------------------------------------------------------------------");
log.info("Response - httpStatusCode: " + response.httpStatusCode);
log.info("Response - httpStatusMessage: " + response.httpStatusMessage);
log.info("Response - httpHeaders: " + response.httpHeaders);
log.info("Response - content: " + response.content);
log.info("------------------------------------------------------------------");

// Evaluate the response and process as necessary
var httpStatusCode = response.httpStatusCode;
var httpStatusMessage = response.httpStatusMessage;
var httpHeaders = response.httpHeaders;
var content = response.content;
  
  to retrieve the LTPA token and to pass it into the header of the REST request.

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

Hello Michael,

i try to reproduce the procedure you define to call the addComment operation from a CSHS which is the case details page in my case. (I developped a BAW application including Case Management Features).

I used the same code as you, but I got this error message from the response content : "OpenID Connect client failed the request... 401" -> see screenShot.

Do you have any idea what could be wrong ?

Thank you, have a nice day,

John

1. By using an XMLHttpRequest via JavaScript defined in a Coach/CoachView
2. By using the "Service Call" Coach View on the Coach page
3. By calling the REST service via JavaScript on the Coach page and re-using the authentication of the user

1. Define a REST Service for the Case REST resource which is used to create a comment. For that purpose I created a small swagger YAML and imported in Web PD to define the service and the REST server. Go to the REST server definition and set hostname and port according to your environment. Leave the authentication set to "None". For the REST call, I used the commentText, the caseID and the Case Target ObjectStore as parameters.
2. Define a Service Flow to call the REST Service you defined in step 1 via JavaScript. Pass the LTPA token of the current user so that the call is executed as the authenticated user. The service flow also takes the parameters which the REST call requires.
3. Call the service flow from the Coach that is used by the Case Activity where a comment shall be provided. I defined private variables for the REST parameters and used a text CV on the coach so that the user can add a comment. You can use the regular validation mechanisms to check if the user provided a comment and provide an error message if the comment is missing. 

• I used
  tw.local.caseID = tw.system.processInstance.parentCase.caseId
tw.local.caseID = tw.local.caseID.substr(1,tw.local.caseID.length -2);
to retrieve the caseID for the current case from the case activities coach and trimmed the leading and trailing curly braces (as the REST call only uses the caseID w/o curly braces).
• I used
  tw.local.body.CommentType = "Case";
tw.local.body.CommentText = tw.local.commentText;
var request = new BPMRESTRequest();
request.externalServiceName = "AddCaseCommentCookieAuth";
request.operationName="addComment";
request.httpMethod = "POST";
request.endpointAddress = "https://ibmbaw:9443/CaseManager/CASEREST/v1";
request.path = "/case/"+tw.local.caseId+"/comments";

var ssoToken = Packages.com.ibm.websphere.security.web.WebSecurityHelper.getSSOCookieFromSSOToken();
log.info(ssoToken.getValue())

request.httpHeaders = {"Content-Type": "application/json",
"Accept": "*/*", "Cookie": "LtpaToken2="+ssoToken.getValue()};

request.parameters = {"TargetObjectStore": tw.local.TargetObjectStore,
"caseId" : tw.local.caseId,
"body": tw.local.body};
request.requestTimeout = 2000;
request.responseTimeout = 7200;
log.info("------------------------------------------------------------------");
log.info("Request - URL " + request.endpointAddress+request.path);
var response = tw.system.invokeREST(request);
log.info("------------------------------------------------------------------");
log.info("Response - httpStatusCode: " + response.httpStatusCode);
log.info("Response - httpStatusMessage: " + response.httpStatusMessage);
log.info("Response - httpHeaders: " + response.httpHeaders);
log.info("Response - content: " + response.content);
log.info("------------------------------------------------------------------");

// Evaluate the response and process as necessary
var httpStatusCode = response.httpStatusCode;
var httpStatusMessage = response.httpStatusMessage;
var httpHeaders = response.httpHeaders;
var content = response.content;
  
  to retrieve the LTPA token and to pass it into the header of the REST request.

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !

Hello Michael,

i try to reproduce the procedure you define to call the addComment operation from a CSHS which is the case details page in my case. (I developped a BAW application including Case Management Features).

I used the same code as you, but I got this error message from the response content : "OpenID Connect client failed the request... 401" -> see screenShot.

Do you have any idea what could be wrong ?

Thank you, have a nice day,

John

1. By using an XMLHttpRequest via JavaScript defined in a Coach/CoachView
2. By using the "Service Call" Coach View on the Coach page
3. By calling the REST service via JavaScript on the Coach page and re-using the authentication of the user

1. Define a REST Service for the Case REST resource which is used to create a comment. For that purpose I created a small swagger YAML and imported in Web PD to define the service and the REST server. Go to the REST server definition and set hostname and port according to your environment. Leave the authentication set to "None". For the REST call, I used the commentText, the caseID and the Case Target ObjectStore as parameters.
2. Define a Service Flow to call the REST Service you defined in step 1 via JavaScript. Pass the LTPA token of the current user so that the call is executed as the authenticated user. The service flow also takes the parameters which the REST call requires.
3. Call the service flow from the Coach that is used by the Case Activity where a comment shall be provided. I defined private variables for the REST parameters and used a text CV on the coach so that the user can add a comment. You can use the regular validation mechanisms to check if the user provided a comment and provide an error message if the comment is missing. 

• I used
  tw.local.caseID = tw.system.processInstance.parentCase.caseId
tw.local.caseID = tw.local.caseID.substr(1,tw.local.caseID.length -2);
to retrieve the caseID for the current case from the case activities coach and trimmed the leading and trailing curly braces (as the REST call only uses the caseID w/o curly braces).
• I used
  tw.local.body.CommentType = "Case";
tw.local.body.CommentText = tw.local.commentText;
var request = new BPMRESTRequest();
request.externalServiceName = "AddCaseCommentCookieAuth";
request.operationName="addComment";
request.httpMethod = "POST";
request.endpointAddress = "https://ibmbaw:9443/CaseManager/CASEREST/v1";
request.path = "/case/"+tw.local.caseId+"/comments";

var ssoToken = Packages.com.ibm.websphere.security.web.WebSecurityHelper.getSSOCookieFromSSOToken();
log.info(ssoToken.getValue())

request.httpHeaders = {"Content-Type": "application/json",
"Accept": "*/*", "Cookie": "LtpaToken2="+ssoToken.getValue()};

request.parameters = {"TargetObjectStore": tw.local.TargetObjectStore,
"caseId" : tw.local.caseId,
"body": tw.local.body};
request.requestTimeout = 2000;
request.responseTimeout = 7200;
log.info("------------------------------------------------------------------");
log.info("Request - URL " + request.endpointAddress+request.path);
var response = tw.system.invokeREST(request);
log.info("------------------------------------------------------------------");
log.info("Response - httpStatusCode: " + response.httpStatusCode);
log.info("Response - httpStatusMessage: " + response.httpStatusMessage);
log.info("Response - httpHeaders: " + response.httpHeaders);
log.info("Response - content: " + response.content);
log.info("------------------------------------------------------------------");

// Evaluate the response and process as necessary
var httpStatusCode = response.httpStatusCode;
var httpStatusMessage = response.httpStatusMessage;
var httpHeaders = response.httpHeaders;
var content = response.content;
  
  to retrieve the LTPA token and to pass it into the header of the REST request.

Hi Roussaya,

I assume for your second example you are capturing the comment in a mandatory field in your coach and you use a script task to execute tw.system.currentProcessInstance.parentCase.addCommentToCase after completing your user based case activity step, correct?
In that case the JS API is not called in the context of the user who worked on he user task but by a system user and thus you see this user (in your example P8Admin) as the creator of the comment.

The "Case Comment" coach view uses the Case REST API comment resource
https://www.ibm.com/docs/en/baw/22.x?topic=resource-post-method-case-comments
to add user comments to cases.
You need the caseID (which you can obtain in the coach) to construct the URL and you need to provide the Target OS (which you can store in a variable or an environment variable) as parameter when calling the URL.
Besides you have to pass along a JSON in the request body which has the following information

{
"CommentType" : "Case",
"CommentContext" : 102,
"CommentText" : "Your comment text.."
}

You could try to call this REST service in context of your coach in order to add your comment, however I haven't tried that before.

As you already copied and modified the Case Comment coach view, another option might be to change the event in such a way that the "Add Comment" section automatically opens when the coach view is loaded (as opposed to open it by clicking on the link). But users would still have to click on the "Post" button or could cancel the dialog but that would be something you might be able to avoid by tweaking the coach view.

Best regards,

Michael


Hello Everyone,

I would like some help to make comments mandatory for coaches in BAW 22.0.1.

I have tried setting up the case comment in two ways :

1. First, I copy the view case comment provided by the case toolkit to be able to modify the view.

Then, I used this view in my coach by configuring the visibility (required).

Unfortunately, the case comment is not mandatory for the user in the coach.

But when a user adds a comment in the coach and I check the comments case, the name user is always the administrator (P8admin). 

I don't know how to associate the added comment and the user name. 

To sum up : 

• If I use the view case comment, I don't know how to make the field mandatory but I have the username.
• If I use the method addCommentToCase(), the field comment is mandatory but I don't have the username.

Does anyone know how I can have a comment mandatory with the username displaying correctly ?

Thank you for your help !