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Is there a process for deleting completed Cases

  • 1.  Is there a process for deleting completed Cases

    Posted Thu July 22, 2021 05:59 PM

    While we are developing solutions for customers we iterate our design. So old Cases have the old design, new Case get the new. We would like to remove all of the old completed Cases. Is there a documented way to delete Case like these?



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  • 2.  RE: Is there a process for deleting completed Cases

    Posted Fri July 23, 2021 08:09 AM

    Take a look at this...

    Deleting a case - IBM Documentation

    It documents a "1 at a time" manual process and caveats using in a Production environment.

    There is also the option of resetting the test environment...

    Resetting the test environment - IBM Documentation

    In the end we developed a custom case solution that allows you to specify a set of cases to remove and provides "2 pairs of eyes" checking, a dry-run capability, etc. as none of the above options really worked for us and our customers.

    Good luck!

    Regards,

    Dave.



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  • 3.  RE: Is there a process for deleting completed Cases

    Posted Fri July 23, 2021 02:26 PM

    Thanks Dave I have found those technotes too. Not great solutions.



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