BPM, Workflow, and Case

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Enterprise event management framework, Part 1, Introducing the event framework for telecommunications

By Stephanie Wilkerson posted Wed June 02, 2021 09:13 PM

  

From the developerWorks archives. 

Benjamin Lieberman Ph.D.

First published: April 26, 2011

Business events are central to all operations within an organization, from handling service requests to managing accounting operations. Timely knowledge of business events allows you to respond quickly to customer actions. Understanding complex business event patterns permits the early detection of fraud, security intrusions, system failure conditions, and other situations detrimental to business operations. This two-part series presents and uses an enterprise event management framework for the telecommunications industry as a formal example.

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