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Cloud Pak for Business Automation as a Service: new capabilities now available

By MATT Vest posted Wed August 18, 2021 05:21 PM


The latest release of IBM Cloud Pak® for Business Automation as a Service is now available!  It delivers key new capabilities as part of a robust, feature-rich solution for business automation needs within an organization as a cloud service on the IBM Cloud®.  In the current competitive marketplace, digital companies can use software automation to achieve higher revenue per employee than their traditional counterparts.

IBM Cloud Pak for Business Automation as a Service delivers an integrated and managed collection of capabilities from IBM Cloud Pak for Business Automation - available as a cloud service - with an integrated user experience that is managed by IBM. This service enables organizations to get started quickly with a ready-to-use automation platform that can enable rapid deployment and help to reduce operational costs.

With this release, you'll experience a more intuitive, intelligent, integrated, and flexible product.

Some of the key new capabilities include:

  • Integration with Microsoft Office 365 - allows customers to open Microsoft 365 documents and collaborate seamlessly. Users can create new documents using templates or open existing documents and co-author documents in real-time with other users.

  • Business Automation Insights - new emitters for content, case, and decision management for a more holistic view of your business operations.

  • Decisions - more granular management of roles and permissions.

  • PCI DSS certification - Cloud Pak for Business Automation as a Service is now Payment Card Industry Data Security Standards (PCI DSS) certified for select data centers in North America. PCI DSS certification sets operational and technical requirements for data security for organizations that accept or process credit card payment transactions.

And those are just the highlights!  Below, you’ll find even more new enhancements available as of today.

Intuitive: Giving you a better user experience 

Content Services 
- FileNet

  • Access Content Navigator right from a new integration with Microsoft Teams, giving you access to critical, enterprise content without switching applications
  • Easily send documents with desktop email applications to leverage your address books, built in signatures and more

- Business Automation Insights

  • Enhanced charting capabilities with drill downs
  • Improved source monitoring, including filtering and streamlined source definitions

Intelligent: Making you even more productive

AI - 
Watson Orchestrate (announced in preview May 2021)

  • Watson Orchestrate will provide workers across sales, human resources, operations and more access to their own interactive AI to help them perform both mundane and mission-critical tasks faster.  For more information about Watson Orchestrate and to preview the new capability, please visit:

Integrated: Making the components of the Cloud Pak work better together and with other systems

 - Business Automation Workflow

  • Common user experience between case and process with additional client side human services
  • Discover a REST service from an OpenAPI V3 definition in IBM Integration Designer

Flexible: Providing you with more ways to consume the Cloud Pak capabilities

Workflow, Content Services, and Automation Applications

  • New pricing tiers are available where Concurrent Users are greater than 500


Be sure to explore the variety of new capabilities in our latest release of Content Navigator here!