Most organizations make decisions throughout the day, decisions that can determine the success or failure of the business. These decisions can be a fundamental, for example, to approve a loan, pay a claim, onboard a customer, renew a license, buy more materials, hire an employee, or release a patient.
Many business decisions require expensive knowledge workers, who are trained in the policies and practices of the company and empowered to make decisions on behalf of the company. For decades now, companies have been implementing decision management solutions, like IBM Operational Decision Manager, to automate huge swaths of simple policy decisions and remove the burden from human employees. But now, with more data available, and the increasing use of artificial intelligence and machine learning, digital decisions offer a new value.
James Taylor is CEO of Decision Management Solutions, an IBM Business Partner. He is the author of THE reference book on the topic, “Digital Decisioning: Using Decision Management to Deliver Business Impact from AI,” and he recently gave a talk at a virtual event hosted by IBM and the Association of Intelligent Information Management. I found it enlightening. I hope you will too.