In today’s fast-paced business environment, organizations are flooded with an overwhelming volume of tasks and documents that demand continuous attention. This relentless flow often leads to inefficiencies, missed opportunities, and burnout as teams struggle to manage and prioritize their workloads effectively.
Unlocking the Power of AI in IBM Business Automation Workflow
We are excited to announce that, as we reach the end of the year, we have achieved significant milestones and impressive enhancements for IBM Business Automation Workflow (BAW) 24.0.1.0 and IBM Cloud Pak for Business Automation (CP4BA) 24.0.1. This release unites information, processes, and users to help automate digital workflows on-premises or in the cloud. increases and total cost of ownership is reduced.
Here is the summary of the three high-level capabilities:
The new features include:
*Note: Technology Preview – This capability is currently available as a private preview only. If you're interested in participating in the technology preview, contact your IBM representative to sign up. Limited seats are available.
Here is detailed information on each capability:
Executive Summary
Modern application development is evolving with the integration of generative AI (gen AI) into automated workflows. This feature empowers developers to design workflows that seamlessly incorporate ficiency and innovation.
How Does the Solution Help?
The solution leverages robust, enterprise-grade foundation models such as IBM Granite, Llama, and Mixtral to streamline operations. These models significantly reduce the total cost of ownership (TCO) by automating content generation, enabling organizations to focus on higher-value tasks while minimizing manual effort and operational overhead.
Figure 1: Gen AI for Processes
1. Automate Content Creation for Marketing Teams
A marketing team needs to generate high-quality content quickly, such as product descriptions, advertisements, or email templates. Using workflows powered by generative AI, the team automates the content creation process, ensuring consistent, professional writing while saving time and reducing manual effort.
2. ficiently. Workflows can analyze ticket content, understand the tone of messages, and prioritize issues. They can also send automatic notifications or direct tickets to the right teams, ensuring faster responses and better service.
3. Streamline Document Review for Legal Teams
A legal team needs to quickly review large volumes of documents. AI-powered workflows can automatically summarize lengthy contracts, emails, or reports, highlighting key points and identifying important details. By summarizing and organizing information, the team can make faster, more informed decisions, improving workflow efficiency.
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IBM Workflow Assistant [Tech Preview]:
Timely completion of tasks can be put at risk sometimes by limited availability of resources and a high volume of routine tasks, which can lead to delays and missed deadlines.
Identifying, assessing, and prioritizing tasks is of utmost importance. While no job is 100% automatable, 62% of occupations could automate at least 30% of their activities with the
technology we have today, including processing and collecting data done by knowledge workers (IDC: Worldwide Intelligent Process Automation Software Forecast 2023-2027.)
How does the solution help?:
Use the guided experience with the new IBM Workflow Assistant, powered by watsonx.ai, to find, understand, and complete tasks in Workplace (Figure 2). The assistant helps you filter tasks, ask questions about tasks, create task summaries, manage teams, and generate content such as emails, feedback, and descriptions.
1. Prioritize and Find Tasks
This use case focuses on helping users prioritizing their workload by allowing them to filter tasks using natural language queries. For example, an experienced insurance adjuster can look at high value claims by filtering claim requests over a certain amount.
2. Understand Tasks and Cases
Understanding the context of tasks or cases is crucial for effective decision-making. This feature summarizes the details, such as task history who worked on it etc. For example, a customer service representative needs to handle a complex case involving a client’s product issue. Before jumping into a solution, they ask the Assistant to provide context on the case. The Assistant quickly summarizes the task’s history, previous interactions, and key applicant details like their work status.
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Integration with watsonx Orchestrate [Tech Preview]
Workflow automation is essential for improving efficiency and reducing manual effort. This feature empowers application developers to create automated workflows by integrating w skills directly into their processes. With a user-friendly, built-in interface, discovering and using these skills becomes effortless. Developers can access a wide variety of prebuilt watsonx Orchestrate skills to automate tasks for end users, reducing the need for manual work and streamlining operations
How Does the Solution Help?
Integrate a vast variety of watsonx Orchestrate skills that can leverage 1000+ out-of-the-box skills with common applications such as Gmail, Box, Twilio, Salesforce, Workday, Outlook in your workflow automation(Figure 3). Reduce your operational costs by using existing watsonx Orchestrate skills to develop your custom solutions.
IT teams can quickly connect business systems to other tools using pre-built skills, without the need for custom coding. For example, workflows can integrate with platforms like Salesforce to open new campaigns or Twilio to send SMS messages, speeding up integration and reducing development time.
Workflows can streamline HR-related tasks by integrating with Workday. This makes it easier to manage and process employee-related operations efficiently, saving time and reducing manual intervention.
Finance teams can streamline their document processing by using AI-powered workflows to extract and analyze data from invoices, receipts, and financial statements. By leveraging generative AI and Document Processing capabilities, the team can quickly pull insights, improve accuracy, and make more informed financial decisions with less manual effort.
The new AI capabilities in IBM Business Automation Workflow are transforming how organizations streamline operations, reduce manual effort, and boost productivity. With advanced features like IBM Workflow Assistant, Gen AI for Processes, and watsonx Orchestrate integration, businesses can unlock new efficiencies and smarter decision-making. Embrace these innovations to stay competitive and optimize your workflows for the future.