Process Mining

Challenge: BoB-Cardif Life faced common digital transformation pitfalls - lack of strategic planning and technology misuse. They needed efficient innovation to optimize costs and operations.

Solution: BoB-Cardif partnered with IBM, adopting:

• "Co-create with IBM" approach: Aligned digital transformation with strategic goals and customer value.
• IBM Process Mining: Identified process inefficiencies and prioritized automation opportunities.
• Super Automation Project: Optimized key processes like claims, underwriting, and approvals.

Results:

• Reduced processing time by 70% and achieved 176% ROI.
• Enhanced transparency: Identified business anomalies and uneven workloads.
• Targeted optimization: Developed data quality measures and AI-powered solutions.
• Set a benchmark: Became a leader in insurance industry digital transformation.

BoB-Cardif Life shows how AI-powered process mining, driven by customer value and strategic planning, can transform the insurance industry.

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