How to set up notification for an escalation failure

This topic describes how to set up notification for an escalation failure.

Description
You want to be notified when an escalation fails without looking through the log files.

Solution
When an escalation executes, an entry is made to the ESCSTATUS table. One of the attributes of each ESCSTATUS row is the status of the escalation result. The valid escalation status values are SUCCESS and ERROR. You can set up notification for escalations based on these status values.

Automate the monitoring for Failed Escalations

1. Create a communication template for the escalation. For example, create a template that includes the details of the escalation that failed, when it failed, and the reason for the failure.
2. Create an escalation against the ESCSTATUS table that looks for ESCSTATUS rows with a STATUS of 'ERROR'.
3. Associate the communication template with the escalation point notification.

When the escalation point is triggered, (in other words, when the escalation finds an ESCSTATUS row with a staus of 'ERROR'), the communication is sent to the role specified in the communication template.