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  • 1.  Timezone difference between server and UI

    Posted Wed December 13, 2023 05:23 AM
    Edited by Ahmed Waguei Wed December 13, 2023 05:24 AM

    Hello guys,

    We noticed there seems to be a timezone difference between the server data and what the users can see on their screen.

    For instance, in matusetrans (which is correct):

    • transdate = 2023-12-12 16:55:59.000
    • actualdate = 2023-11-23 13:12:13.000

    But on the screen, user sees this (hour + 1)

    • transdate = 2023-12-12 17:55
    • actualdate = 2023-11-23 14:12

    What we checked:

    • Database and application servers timezone are the same
    • User default profile information timezone is the same as database and application servers

    What else can we check? Thanks for your help.


    Maximo 7.6.1.2 with Transportation 
    ------------------------------
    Regards, Ahmed
    ------------------------------



  • 2.  RE: Timezone difference between server and UI

    Posted Wed December 13, 2023 08:21 AM

    Look at records done at different times of the year (IE January, April, July, & November) and see if you see the same problem with the same user. The reason I ask for that is an hour difference might be indicative of a daylight savings time problem. Some places have changed whether they observe daylight savings time. This would require updating Java to account for this change and I see customers often forget to patch Java even if they patch the middleware server like WebSphere. 

    If you had to change anything from a timezone perspective on the database/application server, you need to restart the servers and Maximo. But I assume since you didn't mention that, that you have not changed the time zones. 



    ------------------------------
    Steven Shull
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  • 3.  RE: Timezone difference between server and UI

    Posted Tue December 19, 2023 05:34 AM
    Edited by Ahmed Waguei Tue December 19, 2023 05:35 AM

    Thanks very much for the hint Steven.

    I'll look into it.



    ------------------------------
    Regards, Ahmed
    ------------------------------

    Original Message


  • 4.  RE: Timezone difference between server and UI

    Posted Thu March 13, 2025 09:45 PM
    Hello Steven, Community,
    I need your help with a problem that happends to be random in the IBMWork app. The change date status is not synched with the actual date and time of the device even we set the timezone for the user. Second, the timer also when it stops the start date time and end date time is not synced with the currendatetime by 30 mins sometimes more sometimes less, just so random. Even though when we download the data the date time is correct but it happends only when adding a Labor with timer and changing the status of the WO. I need to know if there is an APAR number on this or do you know how to fix it or what is the root cause ? Maximo timezone, DB and VM are in same timezone. Maximo side we don't have this problem.
    Thank you in advance for your feedback and answers


    ------------------------------
    Mohamed Tawfik Werfelli
    ------------------------------

    Original Message


  • 5.  RE: Timezone difference between server and UI

    Posted Fri March 14, 2025 02:15 PM

    Hi Mohamed,

    Please create a new topic as you seem to have a different problem to Ahmed . 

    When you create the topic please provide extra information including :

    Maximo version

    Steps that the users are following eg which application they experience the problem in. This is important because different applications can call different pieces of code and there may be a problem with a specific piece of code 



    ------------------------------
    Mark Robbins
    Support Lead/Technical Design Authority / IBM Champion 2017 - 2023
    Cohesive (previously Vetasi Limited)
    https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/
    ------------------------------

    Original Message


  • 6.  RE: Timezone difference between server and UI

    Posted Thu December 14, 2023 10:46 AM

    Hi Ahmed. 

    I believe you should update your JTZU. The link below will explain better. 

    Java SDK Time Zone Update Utility (ibm.com)



    ------------------------------
    Brenna Farace
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  • 7.  RE: Timezone difference between server and UI

    Posted Tue December 19, 2023 05:36 AM

    Thanks Brenna for the link.

    I'll try that :)



    ------------------------------
    Regards, Francesco
    ------------------------------

    Original Message


  • 8.  RE: Timezone difference between server and UI

    Posted Fri March 14, 2025 02:09 PM

    Hi Ahmed , 

    "

    What we checked:

    • Database and application servers timezone are the same"

    How did you check this ? 

    WebSphere can use jvm  arguments to set the timezone/locale that the jvm running maximo then uses.



    ------------------------------
    Mark Robbins
    Support Lead/Technical Design Authority / IBM Champion 2017 - 2023
    Cohesive (previously Vetasi Limited)
    https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/
    ------------------------------



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