Maximo

We are experiencing our outbound integrations breaking when they create the XML if they have special characters in the text. For example when word turns 3/4 into the ¾   .... Other situations as well. That small 3/4 breaks the XML creation.

Does Maximo provide a java class file we can put on the attributes that may help it deal with these special characters to not error?

Seen some old links like this:
Email: Removing RichText From the CommLog Message Field (ibm.com)

But was hoping maybe the Maximo class directly on the field was out there?

Thanks,

Hi David.

The psdi.util.HTML class in the posting does reference a Java class that some interface specific code can call.

I doubt that there will be a specific attribute level class that you can use because the problem could hit multiple bits of Maximo so they won't each have a specialist function to clean up the text. Having a special attribute class would also prevent other customisations being executed when the value is modified.

It sounds like a problem where the value was converted into a symbol - possibly using one of the Microsoft Word smart typing conversions. Those conversions take strings like (c) and translate them into the Copyright symbol.

We are experiencing our outbound integrations breaking when they create the XML if they have special characters in the text. For example when word turns 3/4 into the ¾   .... Other situations as well. That small 3/4 breaks the XML creation.

Does Maximo provide a java class file we can put on the attributes that may help it deal with these special characters to not error?

Seen some old links like this:
Email: Removing RichText From the CommLog Message Field (ibm.com)

But was hoping maybe the Maximo class directly on the field was out there?

Thanks,

Problem is all this stuff on that class appears to be Deprecated. What do they want us to use when they deprecated what use to work?

Maximo 7.6 API - RichText (bportaluri.com)

------------------------------
David Miller
Managing Partner - Maximo Consultant
Enterprise Integration Partners LLC

Original Message:
Sent: Wed March 27, 2024 07:37 AM
From: Mark Robbins
Subject: Special Characters in Descriptions breaking Integrations?

Hi David.

The psdi.util.HTML class in the posting does reference a Java class that some interface specific code can call.

I doubt that there will be a specific attribute level class that you can use because the problem could hit multiple bits of Maximo so they won't each have a specialist function to clean up the text. Having a special attribute class would also prevent other customisations being executed when the value is modified.

It sounds like a problem where the value was converted into a symbol - possibly using one of the Microsoft Word smart typing conversions. Those conversions take strings like (c) and translate them into the Copyright symbol.

------------------------------
Mark Robbins
Support Lead/Technical Design Authority / IBM Champion 2017 - 2023
Cohesive (previously Vetasi Limited)
https://www.linkedin.com/pulse/maximo-support-advice-from-non-ibm-engineer-article-mark-robbins/

Original Message:
Sent: Tue March 26, 2024 05:53 PM
From: David Miller
Subject: Special Characters in Descriptions breaking Integrations?

We are experiencing our outbound integrations breaking when they create the XML if they have special characters in the text. For example when word turns 3/4 into the ¾   .... Other situations as well. That small 3/4 breaks the XML creation.

Does Maximo provide a java class file we can put on the attributes that may help it deal with these special characters to not error?

Seen some old links like this:
Email: Removing RichText From the CommLog Message Field (ibm.com)

But was hoping maybe the Maximo class directly on the field was out there?

Thanks,

------------------------------
David Miller
Managing Partner - Maximo Consultant
Enterprise Integration Partners LLC
------------------------------

Problem is all this stuff on that class appears to be Deprecated. What do they want us to use when they deprecated what use to work?

Maximo 7.6 API - RichText (bportaluri.com)

Hi David.

The psdi.util.HTML class in the posting does reference a Java class that some interface specific code can call.

I doubt that there will be a specific attribute level class that you can use because the problem could hit multiple bits of Maximo so they won't each have a specialist function to clean up the text. Having a special attribute class would also prevent other customisations being executed when the value is modified.

It sounds like a problem where the value was converted into a symbol - possibly using one of the Microsoft Word smart typing conversions. Those conversions take strings like (c) and translate them into the Copyright symbol.

We are experiencing our outbound integrations breaking when they create the XML if they have special characters in the text. For example when word turns 3/4 into the ¾   .... Other situations as well. That small 3/4 breaks the XML creation.

Does Maximo provide a java class file we can put on the attributes that may help it deal with these special characters to not error?

Seen some old links like this:
Email: Removing RichText From the CommLog Message Field (ibm.com)

But was hoping maybe the Maximo class directly on the field was out there?

Thanks,