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  • 1.  Service Requests and SLA

    Posted Wed July 26, 2023 01:54 PM

    I've created a Service Request using a custom application and it looks fine. What I do not know is how to associate a SLA with the Service Request (Using a URI). Any help would be appreciated.

    Mike Farmer


  • 2.  RE: Service Requests and SLA

    Posted Mon July 31, 2023 06:50 PM

    HI Mike,

    Record your Service Request number, go to Service Desk| Service Request application (NOT the Role based application in you are win MS 8.x,) retrieve your SR from there, and on main tab look for the Apply SLA in the More Actions section. Is this what you are looking to accomplish?

    Bradley K. Downing , MBA
    Senior Brand Technical Specialist
    Bakersfield CA