HI Mike,
Record your Service Request number, go to Service Desk| Service Request application (NOT the Role based application in you are win MS 8.x,) retrieve your SR from there, and on main tab look for the Apply SLA in the More Actions section. Is this what you are looking to accomplish?
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Bradley K. Downing , MBA
Senior Brand Technical Specialist
IBM
Bakersfield CA
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Original Message:
Sent: Wed July 26, 2023 11:51 AM
From: Mike Farmer
Subject: Service Requests and SLA
I've created a Service Request using a custom application and it looks fine. What I do not know is how to associate a SLA with the Service Request (Using a URI). Any help would be appreciated.
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Mike Farmer
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