Maximo

Hi everyone,

Where can I change value of this mxe.usermonitor.InactiveSessionTimeLimit. When I go trough Maximo, value field is readonly, and I can not find it in web.xml. I need to increase this value.

Thank you

Hi Dario,

For readonly properties it's still possible to update them directly in the database. In your case it should be like this (change the value to the desired time limit):

UPDATE MAXPROPVALUE
SET PROPVALUE = '180'
WHERE PROPNAME = 'mxe.usermonitor.InactiveSessionTimeLimit';

When changing this way you will have to restart Maximo server to apply the change.

Please note that this value should be aligned with the Maximo session timeout, read more here: https://www.ibm.com/support/pages/understanding-maximo-timeout-values-webxml-session-timeout-and-usermonitor

Hi everyone,

Where can I change value of this mxe.usermonitor.InactiveSessionTimeLimit. When I go trough Maximo, value field is readonly, and I can not find it in web.xml. I need to increase this value.

Thank you

Hi everyone,

Where can I change value of this mxe.usermonitor.InactiveSessionTimeLimit. When I go trough Maximo, value field is readonly, and I can not find it in web.xml. I need to increase this value.

Thank you

------------------------------
Dario Stjepanović
------------------------------

Hi everyone,

Where can I change value of this mxe.usermonitor.InactiveSessionTimeLimit. When I go trough Maximo, value field is readonly, and I can not find it in web.xml. I need to increase this value.

Thank you

------------------------------
Dario Stjepanović
------------------------------

------------------------------
Aiman Ansari
Maximo Consultant
ZNAPZ B.V.
Breda

Original Message:
Sent: Fri March 14, 2025 08:30 AM
From: Dario Stjepanović
Subject: mxe.usermonitor.InactiveSessionTimeLimit

Hi everyone,

Where can I change value of this mxe.usermonitor.InactiveSessionTimeLimit. When I go trough Maximo, value field is readonly, and I can not find it in web.xml. I need to increase this value.

Thank you

------------------------------
Dario Stjepanović
------------------------------

Hi Aiman,

We already did that, we changed value in web.xml.

Our problem is, after some time of not working in IBM Maximo, client is still logged in application, but IBM  Maximo is not working. For example, if someone work in workorder application and if he is on first tab of wotrack application, if he try to switch to another tab he can not do that, if he fill values on that first tab he can not save that value. Client fill value on first tab, and want to save he can not, because application is not responding, looks like application is freezing, if You can understand me. 

Can this be because of web browser or do I need setup something else in Maximo application.

------------------------------
Dario Stjepanović

Original Message:
Sent: Tue March 18, 2025 05:05 PM
From: Aiman Ansari
Subject: mxe.usermonitor.InactiveSessionTimeLimit

------------------------------
Aiman Ansari
Maximo Consultant
ZNAPZ B.V.
Breda

Original Message:
Sent: Fri March 14, 2025 08:30 AM
From: Dario Stjepanović
Subject: mxe.usermonitor.InactiveSessionTimeLimit

Hi everyone,

Where can I change value of this mxe.usermonitor.InactiveSessionTimeLimit. When I go trough Maximo, value field is readonly, and I can not find it in web.xml. I need to increase this value.

Thank you

------------------------------
Dario Stjepanović
------------------------------

Hi Dario,

First, it's important to note the Maximo version you're using. The earlier advice regarding web.xml applies to Maximo 7.6. In MAS 8/9, you can modify the "Session idle timeout" via the MAS administration UI: https://www.ibm.com/docs/en/masv-and-l/continuous-delivery?topic=administering-licenses-apppoints-usage#idle_session__title__1

1. From the Suite administration page, select license consumption.
2. On the Configuration tab, enable Idle timeout.
3. Specify the length of time a session can be idle before that session is automatically logged out.
4. Save your changes.
   
   

We experienced a similar issue in MAS 8 when a user kept a browser tab open, leading to MAS session expiration. There is a UX issue in Manage related to this, as the user is not always informed of the session expiration. For example, if data is already filled on the page and the session expires, clicking a button (e.g., to save or switch tabs) won't notify the user of the expiration. In our case, the user received a confusing server error message. By examining the web server logs (specifically the error and access logs), we traced the issue to the HTTP call to /maximo/ui/maximo.jsp, which occurs on button clicks. The request was redirected to the MAS login page, indicating session expiration. This differs from your description of application freezing.

I recommend using the browser's developer tools network panel to analyze HTTP requests when this occurs. If direct analysis is not possible and the issue only happens for the customer, check the web server logs to identify the root cause.

I hope this helps resolve the issue. Please let me know if you have any further questions.

------------------------------
Ivan Lagunov
Head of R&D
ZNAPZ B.V.

Original Message:
Sent: Wed March 19, 2025 04:26 AM
From: Dario Stjepanović
Subject: mxe.usermonitor.InactiveSessionTimeLimit

Hi Aiman,

We already did that, we changed value in web.xml.

Our problem is, after some time of not working in IBM Maximo, client is still logged in application, but IBM  Maximo is not working. For example, if someone work in workorder application and if he is on first tab of wotrack application, if he try to switch to another tab he can not do that, if he fill values on that first tab he can not save that value. Client fill value on first tab, and want to save he can not, because application is not responding, looks like application is freezing, if You can understand me. 

Can this be because of web browser or do I need setup something else in Maximo application.

------------------------------
Dario Stjepanović

Original Message:
Sent: Tue March 18, 2025 05:05 PM
From: Aiman Ansari
Subject: mxe.usermonitor.InactiveSessionTimeLimit

------------------------------
Aiman Ansari
Maximo Consultant
ZNAPZ B.V.
Breda

Original Message:
Sent: Fri March 14, 2025 08:30 AM
From: Dario Stjepanović
Subject: mxe.usermonitor.InactiveSessionTimeLimit

Hi everyone,

Where can I change value of this mxe.usermonitor.InactiveSessionTimeLimit. When I go trough Maximo, value field is readonly, and I can not find it in web.xml. I need to increase this value.

Thank you

------------------------------
Dario Stjepanović
------------------------------

Hi Dario,

First, it's important to note the Maximo version you're using. The earlier advice regarding web.xml applies to Maximo 7.6. In MAS 8/9, you can modify the "Session idle timeout" via the MAS administration UI: https://www.ibm.com/docs/en/masv-and-l/continuous-delivery?topic=administering-licenses-apppoints-usage#idle_session__title__1

1. From the Suite administration page, select license consumption.
2. On the Configuration tab, enable Idle timeout.
3. Specify the length of time a session can be idle before that session is automatically logged out.
4. Save your changes.
   
   

We experienced a similar issue in MAS 8 when a user kept a browser tab open, leading to MAS session expiration. There is a UX issue in Manage related to this, as the user is not always informed of the session expiration. For example, if data is already filled on the page and the session expires, clicking a button (e.g., to save or switch tabs) won't notify the user of the expiration. In our case, the user received a confusing server error message. By examining the web server logs (specifically the error and access logs), we traced the issue to the HTTP call to /maximo/ui/maximo.jsp, which occurs on button clicks. The request was redirected to the MAS login page, indicating session expiration. This differs from your description of application freezing.

I recommend using the browser's developer tools network panel to analyze HTTP requests when this occurs. If direct analysis is not possible and the issue only happens for the customer, check the web server logs to identify the root cause.

I hope this helps resolve the issue. Please let me know if you have any further questions.

------------------------------
Ivan Lagunov
Head of R&D
ZNAPZ B.V.

Original Message:
Sent: Wed March 19, 2025 04:26 AM
From: Dario Stjepanović
Subject: mxe.usermonitor.InactiveSessionTimeLimit

Hi Aiman,

We already did that, we changed value in web.xml.

Our problem is, after some time of not working in IBM Maximo, client is still logged in application, but IBM  Maximo is not working. For example, if someone work in workorder application and if he is on first tab of wotrack application, if he try to switch to another tab he can not do that, if he fill values on that first tab he can not save that value. Client fill value on first tab, and want to save he can not, because application is not responding, looks like application is freezing, if You can understand me. 

Can this be because of web browser or do I need setup something else in Maximo application.

------------------------------
Dario Stjepanović

Original Message:
Sent: Tue March 18, 2025 05:05 PM
From: Aiman Ansari
Subject: mxe.usermonitor.InactiveSessionTimeLimit

------------------------------
Aiman Ansari
Maximo Consultant
ZNAPZ B.V.
Breda

Original Message:
Sent: Fri March 14, 2025 08:30 AM
From: Dario Stjepanović
Subject: mxe.usermonitor.InactiveSessionTimeLimit

Hi everyone,

Where can I change value of this mxe.usermonitor.InactiveSessionTimeLimit. When I go trough Maximo, value field is readonly, and I can not find it in web.xml. I need to increase this value.

Thank you

------------------------------
Dario Stjepanović
------------------------------

Hi,

I found this solution and we will try it, did anyone already try this:

https://www.ibm.com/support/pages/maximo-browser-session-freezes-randomly-when-application-security-enabled

Hi Dario,

First, it's important to note the Maximo version you're using. The earlier advice regarding web.xml applies to Maximo 7.6. In MAS 8/9, you can modify the "Session idle timeout" via the MAS administration UI: https://www.ibm.com/docs/en/masv-and-l/continuous-delivery?topic=administering-licenses-apppoints-usage#idle_session__title__1

1. From the Suite administration page, select license consumption.
2. On the Configuration tab, enable Idle timeout.
3. Specify the length of time a session can be idle before that session is automatically logged out.
4. Save your changes.
   
   

We experienced a similar issue in MAS 8 when a user kept a browser tab open, leading to MAS session expiration. There is a UX issue in Manage related to this, as the user is not always informed of the session expiration. For example, if data is already filled on the page and the session expires, clicking a button (e.g., to save or switch tabs) won't notify the user of the expiration. In our case, the user received a confusing server error message. By examining the web server logs (specifically the error and access logs), we traced the issue to the HTTP call to /maximo/ui/maximo.jsp, which occurs on button clicks. The request was redirected to the MAS login page, indicating session expiration. This differs from your description of application freezing.

I recommend using the browser's developer tools network panel to analyze HTTP requests when this occurs. If direct analysis is not possible and the issue only happens for the customer, check the web server logs to identify the root cause.

I hope this helps resolve the issue. Please let me know if you have any further questions.

------------------------------
Ivan Lagunov
Head of R&D
ZNAPZ B.V.

Original Message:
Sent: Wed March 19, 2025 04:26 AM
From: Dario Stjepanović
Subject: mxe.usermonitor.InactiveSessionTimeLimit

Hi Aiman,

We already did that, we changed value in web.xml.

Our problem is, after some time of not working in IBM Maximo, client is still logged in application, but IBM  Maximo is not working. For example, if someone work in workorder application and if he is on first tab of wotrack application, if he try to switch to another tab he can not do that, if he fill values on that first tab he can not save that value. Client fill value on first tab, and want to save he can not, because application is not responding, looks like application is freezing, if You can understand me. 

Can this be because of web browser or do I need setup something else in Maximo application.

------------------------------
Dario Stjepanović

Original Message:
Sent: Tue March 18, 2025 05:05 PM
From: Aiman Ansari
Subject: mxe.usermonitor.InactiveSessionTimeLimit

------------------------------
Aiman Ansari
Maximo Consultant
ZNAPZ B.V.
Breda

Original Message:
Sent: Fri March 14, 2025 08:30 AM
From: Dario Stjepanović
Subject: mxe.usermonitor.InactiveSessionTimeLimit

Hi everyone,

Where can I change value of this mxe.usermonitor.InactiveSessionTimeLimit. When I go trough Maximo, value field is readonly, and I can not find it in web.xml. I need to increase this value.

Thank you

------------------------------
Dario Stjepanović
------------------------------

Hi Aiman,

We already did that, we changed value in web.xml.

Our problem is, after some time of not working in IBM Maximo, client is still logged in application, but IBM  Maximo is not working. For example, if someone work in workorder application and if he is on first tab of wotrack application, if he try to switch to another tab he can not do that, if he fill values on that first tab he can not save that value. Client fill value on first tab, and want to save he can not, because application is not responding, looks like application is freezing, if You can understand me. 

Can this be because of web browser or do I need setup something else in Maximo application.

------------------------------
Aiman Ansari
Maximo Consultant
ZNAPZ B.V.
Breda

Original Message:
Sent: Fri March 14, 2025 08:30 AM
From: Dario Stjepanović
Subject: mxe.usermonitor.InactiveSessionTimeLimit

Hi everyone,

Where can I change value of this mxe.usermonitor.InactiveSessionTimeLimit. When I go trough Maximo, value field is readonly, and I can not find it in web.xml. I need to increase this value.

Thank you

------------------------------
Dario Stjepanović
------------------------------