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  • 1.  Maximo Mobile Capability to display Parent and child WOs in Device.

    Posted Fri June 30, 2023 06:54 AM

    Hi All,

    Maximo Mobile OOTB does not have any capability to display the relationship between parent and child work orders on the mobile device..

    May I know if anyone has idea if there are any plans for this in upcoming releases of mobile?



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    Thanks,
    Meghana Siriveli
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  • 2.  RE: Maximo Mobile Capability to display Parent and child WOs in Device.

    Posted Wed July 05, 2023 10:54 AM

    Hi Meghana,

    I don't know how IBM plans look in this area but there is idea created on ideas.ibm.com portal. Maybe it was you who created it (Created By "Guest") if not feel free to vote on it: 

    "Maximo Mobile : Ability to see Child Work Orders in Technician app similar to how Tasks are displayed on Tasks Page".

    If you are developing custom changes in Maximo Mobile then in my opinion this customisation shouldn't be complex.

    Please check how IBM developed "Tasks" list by reviewing these elements in app.xml:

    • maximo-datasource id="woPlanTaskDetailds"
    • page id="tasks"
    • button icon="carbon:list--numbered" on-click="navigateToTask"


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    Bartosz Marchewka
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    Original Message


  • 3.  RE: Maximo Mobile Capability to display Parent and child WOs in Device.

    Posted Wed July 05, 2023 02:21 PM

    Question:  How does seeing the work order children better enable the assigned technician BETTER execute the assigned work?

    The design principal is to execute work. Not plan, not review, not approve.  By making this change to the product will the desired change better enable the technician to perform the assigned work? Given that most of the time the job is to execute tasks on a given work order and not perform the work order hierarchy all at once, I am curious as to your view on this.  Looking forward to your viewpoint!



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    Bradley K. Downing , MBA
    Senior Brand Technical Specialist
    IBM
    Bakersfield CA
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    Original Message


  • 4.  RE: Maximo Mobile Capability to display Parent and child WOs in Device.

    Posted Thu July 06, 2023 03:06 AM

    Hi Bradley,

    First, I do agree with you. We have an example of a large inspection (with up to 1000 steps) performed across many assets of the top-level asset. A Route allows us to identify all the assets. For practical purposes we must split the work order (against the top-level asset) because scrolling through 1000 tasks is impractical on a mobile device. While the overall work order is performed by one person, over 10-12 hours, when you need to take a break, finding where you left-off is difficult if you need to scroll a lot. This is an example where it may appear as if you need to be able to see the child work orders. But each child work order will be assigned to the same person, and they will all appear in the list of work orders for the technician to perform. You can configure the parent work order to the work list if you need to understand that the work orders belong to the same work package, and that should help to solve the issue of not being able to see the child work orders.

    In our example we could split the work order into tasks, and a task can reference a separate asset, but unfortunately an asset on a task does not add to the work history of the asset, so we use the Multiple Assets, Locations, CIs table because the work history includes those assets. 

    Again, in our example there is a low number of tasks to perform on each asset, sometimes only 1, sometimes perhaps as many as 5. Inspection Forms is not a solution because we would end up creating hundreds of Inspection Forms, each with very low number of steps. Therefore, we use the ability for a Route to reference the same Asset multiple times and use the Route Description as the Task Description. We do need a little bit of configuration to copy the route description to the Target Description in the Multiple Assets table, same for its long description.

    Not all inspections are the same, and while Inspection Forms is a great addition to Maximo, it doesn't solve all situations, and the traditional methods that have been in Maximo since v4 are still useful. Incidentally, one feature of the Multiple Assets table which is missing is the inability to create a follow-up work order, I raised an idea yesterday 

    Regards - Andrew



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    Andrew Jeffery
    Maximo SME
    ZNAPZ b.v
    Barnstaple
    0777 1847873
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    Original Message


  • 5.  RE: Maximo Mobile Capability to display Parent and child WOs in Device.

    Posted Thu July 06, 2023 11:22 AM

    @Andrew Jeffery I too have seen use cases where inspections on assets is better served using the MULTIASSTLOCCI whee the route populates the object and then run your inspections from there.  This does in fact allow you to "take a break" and come back as the app keep track of where you are. To a certain extent this eliminates the need of children work orders.  But as you state not all inspections are the same. And yes the ability to create Follow-up work orders is a much needed feature in my opinion.  I like the idea!!  I also think that @Heidi Hoang@Heidi Hoang's response below is important and makes a really valid point.



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    Bradley K. Downing , MBA
    Senior Brand Technical Specialist
    IBM
    Bakersfield CA
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    Original Message


  • 6.  RE: Maximo Mobile Capability to display Parent and child WOs in Device.

    Posted Thu July 06, 2023 10:45 AM

    Hello Bradley,

    to answer your question, I would say that being able to see the WO children give a holistic view of the job to the technician. If you want your technicians to act like robot, they don't need to. But often, technicians take the lead by themselves to understand a little bit more about the job and having the opportunity to see parent-children relationship directly in the mobile application, would save them time in case something would have been missed during the planning/coordination phase. 

    In another hand, I would also say that it can help a supervisor. Let's say a technician has a question and call his/her supervisor, it gives the opportunity to the supervisor to again, have a broader view of the job if they can see the parent-child relationship directly from the mobile apps. Quite handy if the supervisor is in the field and only has his/her cellphone and needs to give further instruction to the technician. 

    It's a question about how mature your organization/workteams are. Personnally, I would then ask you, "why not?".

    Thanks, 



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    Heidi Hoang
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    Original Message


  • 7.  RE: Maximo Mobile Capability to display Parent and child WOs in Device.

    Posted Thu July 06, 2023 11:40 AM

    @Heidi Hoang Thanks for this viewpoint. I guess in the Covid "work from home" or "work alone" perspective, this make a LOT of sense.  IN my limited (and perhaps myopic?) viewpoint the technician is engaged and in touch with a "toolbox talk" with her supervisor, so a viewpoint such as yours is really helpful and important to the overall conversation.

    As @Andrew Jeffery states in his post the use of inspections and the MULTIASSETLOCCI object help to mitigate the need for lots of separate children work orders but in other cases there is still the need to see the parent and the relationship to all the Child work orders (even though all are assigned to the same person.). 

    In your scenario it is more about how the work you are doing may relate to the work I am doing. Lots of classic stuff that if we take a moment and go back to the paper world, and ask "How did we do it back then?" and "How do we do it better now on a device?"

    It occurs to me that this again is an idea that should be elevated so that folks like @Vinicius Garmatz can prioritise development efforts.



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    Bradley K. Downing , MBA
    Senior Brand Technical Specialist
    IBM
    Bakersfield CA
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    Original Message


  • 8.  RE: Maximo Mobile Capability to display Parent and child WOs in Device.

    Posted Fri July 07, 2023 01:47 AM

    Hi Heidi,

    When someone is asking to have the parent-child work orders displayed in the mobile context there is a reason that this has not been done in all the years I've touched the five generations of the product.  Andrew and Bradley have pointed out "What is the value?" of doing it, and of course "Why, not?" is a great thought provoker.

    As a technician, I need to be able to see and do the work that I have been assigned to, noting that in the background a decision has been made as to what status it will see it shown on the device and even down to the date range.  It seems simple, but let's look at the use case where multiple children are assigned to the same technician. Let's say that there are 10 parent work orders each with 10 children.  For the technician that means they will see 100 work orders...they do not know that they are child work order and what's more they shouldn't care!  Why?  Simply put, they need to deal with the work orders that are presented to them in whatever order they so choose.  That could be first-in, best dressed, or by date, by priority, by location...etc. Hopefully, the Schedulers have done their job well enough to optimise when and where the work gets done.

    The technician should go into each work order, review what they need to do, and do it.  In reality?

    What I have put above is a real use case.  If a technician is actually getting 100 work orders, then something is wrong.  But I do not know the duration of each work order.

    None of what I have said makes a case of seeing the parent-child work order except for the fact that the technician is assigned to the child work order.  but wait who's assigned to the parent?  An assumption here is that the parent is assigned to the supervisor or the like else there'll be 101 work orders on the device AND you run the risk of completing the parent before the children.  Yup, Maximo does allow this.

    If you want to see the parent-child, yeah can be done, but...think or start using the web browser instead.

    Also back to the OP.  The app is techician centric not supervisor, very different thought process and needs.



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    Craig Kokay,
    Lead Senior Maximo/IoT Consultant
    ISW
    Sydney, NSW, Australia
    Ph: 0411-682-040
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    #IBMChampion2022
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    Original Message