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  • 1.  Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted Wed June 12, 2024 07:44 PM
    Edited by Maycon Belfort Wed June 19, 2024 07:22 PM

    Hi All,

    I'd like to know if anyone is having issues with Maximo Mobile transactions not syncing with Maximo. Many users complain that transactions get stuck in Mobile and Maximo is not updated.

    We saw a case yesterday where the user went offline, and even with a good connection, it didn't go online. After closing the app and reopening, it was online again, but a few transactions failed with no apparent error message. Maximo was partially updated, and the user lost the other transactions because they couldn't be reprocessed.

    In this case, it was Inspection transactions, but we've also seen similar issues with work order transactions.



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    If this post helps, please consider accepting it as a solution to help other members find it more quickly.

    Maycon Belfort
    Consultant
    BPD Zenith
    Melbourne
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  • 2.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted Mon June 17, 2024 12:19 AM

    Hello!

    Is VPN really connected? I don't know how it is configured, how You are connecting to VPN,, but in our case, there is also [VPN]  icon in upper part of screen  shown when we have connection. Sometimes mobile is not triggering that VPN connection (there is specific VPN connections, where is set, whit which application to use VPN)

    Maybe it is connected to this known issue https://www.ibm.com/mysupport/s/defect/aCI3p000000D0PlGAK/dt233440?language=en_US , maybe it evolved somehow :)



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    Juris Flugins
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    Original Message


  • 3.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted Mon June 17, 2024 01:18 AM
    Edited by Maycon Belfort Mon June 17, 2024 01:18 AM

    In this case, there is no VPN connection, I think it's more of a generic app message.

    Yes, the defect you listed seems to be related to our problem. Have you faced a similar problem?



    ------------------------------
    If this post helps, please consider accepting it as a solution to help other members find it more quickly.

    Maycon Belfort
    Consultant
    BPD Zenith
    Melbourne
    ------------------------------

    Original Message


  • 4.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted Mon June 17, 2024 01:31 AM

    Yes, we faced exact issue, that in some poor signal zone (inside some substation basement or substation covered with metal sheets) transactions hang, they are not even pending, there is no button to resync. Yes, we see that there are something unsinced. Then we rest app, to clear those transactions, and enter that info (fill inspection form) from scratch.

    This also is related, more to Your issue https://www.ibm.com/mysupport/s/defect/aCI3p000000XphzGAC/dt255656?language=en_US



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    Juris Flugins
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    Original Message


  • 5.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted Wed June 19, 2024 09:58 AM

    We had this exact same issue until we moved to 8.11 IFIX 06.



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    Vineet Joshi
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    Original Message


  • 6.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted Mon August 19, 2024 08:24 AM
    After researching countless hours we are without luck with one of our clients Mobile EAM issue. Technician app role cannot sync WO created/update data back to Maximo.
     
    They have 7613, Transportation and Installed Mobile EAM 8.11 and it worked with no issues in pilot program. 
    We installed Ifix 009 for mobile to get latest code and that broke something, and to fix that we had to install another ifix for 7613.
     
    Now we can only sync WO's created in Maximo to Mobile EAM 8.11(Technician), and not other way. The messages says 'transactions pending'.
    - The user with Technician Role Based app can creat WO's through Desktop Technician App.
    But the SR Roles Based App is assigned to another group and no syncing issues between mobile or maximo.
     
    Then as per IBM we installed latest 7613 ifix and TR ifix and no luck.
     
    Has anyone run into this scituation of Technician Mobile cannot sync back to Maximo where as SR Mobile can with 2 different user.
    If we add Technician to SR roles, then both both gets stuck and we see 'transactions pending' message.



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    Pradeep Sudireddy
    Maximo Technical Lead
    Maxview Solutions Inc
    Westborough
    ------------------------------

    Original Message


  • 7.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted Mon August 19, 2024 08:44 AM
    After researching countless hours we are without luck with one of our clients Mobile EAM issue. Technician app role cannot sync WO created/update data back to Maximo.
     
    They have 7613, Transportation and Installed Mobile EAM 8.11 and it worked with no issues in pilot program. 
    We installed Ifix 009 for mobile to get latest code and that broke something, and to fix that we had to install another ifix for 7613.
     
    Now we can only sync WO's created in Maximo to Mobile EAM 8.11(Technician), and not other way. The messages says 'transactions pending'.
    - The user with Technician Role Based app can creat WO's through Desktop Technician App.
    But the SR Roles Based App is assigned to another group and no syncing issues between mobile or maximo.
     
    Then as per IBM we installed latest 7613 ifix and TR ifix and no luck.
     
    Has anyone run into this scituation of Technician Mobile cannot sync back to Maximo where as SR Mobile can with 2 different user.
    If we add Technician to SR roles, then both both gets stuck and we see 'transactions pending' message.

    Thanks

    Pradeep



    ------------------------------
    Pradeep Sudireddy
    Maximo Technical Lead
    Maxview Solutions Inc
    Westborough
    ------------------------------

    Original Message


  • 8.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted 30 days ago

    Hi Pradeep and all others coping with this issue,

    I had exactly same issue and found a solution finally!

    https://www.ibm.com/support/pages/wo-created-mobile-gets-stuck-transaction-list-400-bad-request

    It is all about HTTP Server settings! Installing IFIXes can't help.

    Kind Regards,

    Milan



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    Milan Dufka
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    Original Message


  • 9.  RE: Maximo Mobile 8.11 - Issues with transactions not syncing with Maximo

    Posted 2 days ago

    Hi Milan,

    Thanks for sharing the link! When I raised an IBM PMR, they provided the same fix, and I was able to resolve the issue as well. I appreciate you posting this-it'll definitely help others facing the same problem.

    Thanks again!

    Best,

    Pradeep



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    Pradeep Sudireddy
    Maximo Technical Lead
    Maxview Solutions Inc
    Westborough
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    Original Message