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Maximo Anywhere 7.6.4 - Problem with Installation Manager

  • 1.  Maximo Anywhere 7.6.4 - Problem with Installation Manager

    Posted Thu March 05, 2020 01:48 PM
    I would like to share with you the problem that we found today and ask for help.

    I was trying to install "IBM Maximo Asset Management required components" but unfortunately during the  prerequisite validation I received this error message (please see the details below).

    Log file and information from process explorer were attached.

    First idea that I had was that I need to upgrade IBM Installation Manager. I did it and the current version is 1.9.1001.20191112_1525 but it didn't help.

    Of course set environment property CTG_BYPASS_PREREQ_CHECK to True is not a solution because the problem is with missing class.

    Do you have any hints for us how to solve this problem?



    Error in log:

    <entry num='166' time='1583417492506' elapsed='00:09.30' level='ERROR' thread='ModalContext'>

    <logger>com.ibm.cic.common.core.model.internal.SelectionExpression</logger>

    <class>com.ibm.cic.common.core.model.internal.SelectionExpression.WithBundle</class>

    <method>evaluate</method>

    <message>Exception caught while evaluating expression in bundle "com.ibm.tivoli.tpae.madt.install.AnywhereOSLCPrereqChk".</message>

    <exception>

      java.lang.NoClassDefFoundError: org.osgi.framework.Version

      <stack>com.ibm.tivoli.tpae.madt.install.anywhereoslcprereqchk.AnywhereOSLCPrereqChk.performPrerequisiteCheck(Unknown Source)</stack>

      <stack>com.ibm.tivoli.tpae.madt.install.anywhereoslcprereqchk.AnywhereOSLCPrereqChk.evaluate(Unknown Source)</stack>

      <stack>com.ibm.cic.common.core.model.internal.SelectionExpression$WithBundle.evaluate(SelectionExpression.java:249)</stack>

      <stack>com.ibm.cic.common.core.model.internal.AbstractFeatureBase.evaluateApplicability(AbstractFeatureBase.java:134)</stack>

      <stack>com.ibm.cic.common.core.model.internal.Feature.evaluateApplicability(Feature.java:1)</stack>

      <stack>com.ibm.cic.agent.core.Agent.checkPrerequisite(Agent.java:1425)</stack>

      <stack>com.ibm.cic.agent.core.sharedUI.PrerequisiteCheckerUtils.collectStatus(PrerequisiteCheckerUtils.java:194)</stack>

      <stack>com.ibm.cic.agent.core.sharedUI.PrerequisiteCheckerUtils.validateOfferingFeaturesAndFeatureGroups(PrerequisiteCheckerUtils.java:171)</stack>

      <stack>com.ibm.cic.agent.core.sharedUI.PrerequisiteCheckerUtils.validateFeatures(PrerequisiteCheckerUtils.java:115)</stack>

      <stack>com.ibm.cic.agent.internal.ui.wizards.ConditionalInstallPage$5.run(ConditionalInstallPage.java:765)</stack>

      <stack>com.ibm.cic.common.ui.internal.dialogs.SocketMonitorRunnableWithProgress$3.run(SocketMonitorRunnableWithProgress.java:238)</stack>

      <stack>org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:119)</stack>

      <stack>Caused by:java.lang.ClassNotFoundException: org.osgi.framework.Version cannot be found by com.ibm.tivoli.tpae.madt.install.AnywhereOSLCPrereqChk_2.0.1.202002191156</stack>

      <stack>org.eclipse.osgi.internal.loader.BundleLoader.findClassInternal(BundleLoader.java:469)</stack>

      <stack>org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:380)</stack>

      <stack>org.eclipse.osgi.internal.loader.BundleLoader.findClass(BundleLoader.java:372)</stack>

      <stack>org.eclipse.osgi.internal.loader.ModuleClassLoader.loadClass(ModuleClassLoader.java:161)</stack>

      <stack>java.lang.ClassLoader.loadClass(ClassLoader.java:863)</stack>

      <stack>com.ibm.tivoli.tpae.madt.install.anywhereoslcprereqchk.AnywhereOSLCPrereqChk.performPrerequisiteCheck(Unknown Source)</stack>

      <stack>com.ibm.tivoli.tpae.madt.install.anywhereoslcprereqchk.AnywhereOSLCPrereqChk.evaluate(Unknown Source)</stack>

      <stack>com.ibm.cic.common.core.model.internal.SelectionExpression$WithBundle.evaluate(SelectionExpression.java:249)</stack>

      <stack>com.ibm.cic.common.core.model.internal.AbstractFeatureBase.evaluateApplicability(AbstractFeatureBase.java:134)</stack>

      <stack>com.ibm.cic.common.core.model.internal.Feature.evaluateApplicability(Feature.java:1)</stack>

      <stack>com.ibm.cic.agent.core.Agent.checkPrerequisite(Agent.java:1425)</stack>

      <stack>com.ibm.cic.agent.core.sharedUI.PrerequisiteCheckerUtils.collectStatus(PrerequisiteCheckerUtils.java:194)</stack>

      <stack>com.ibm.cic.agent.core.sharedUI.PrerequisiteCheckerUtils.validateOfferingFeaturesAndFeatureGroups(PrerequisiteCheckerUtils.java:171)</stack>

      <stack>com.ibm.cic.agent.core.sharedUI.PrerequisiteCheckerUtils.validateFeatures(PrerequisiteCheckerUtils.java:115)</stack>

      <stack>com.ibm.cic.agent.internal.ui.wizards.ConditionalInstallPage$5.run(ConditionalInstallPage.java:765)</stack>

      <stack>com.ibm.cic.common.ui.internal.dialogs.SocketMonitorRunnableWithProgress$3.run(SocketMonitorRunnableWithProgress.java:238)</stack>

    </exception>

    </entry>



    ------------------------------
    Piotr Ozaist
    ------------------------------



    #Maximo
    #MaximoAnywhere
    #AssetandFacilitiesManagement


  • 2.  RE: Maximo Anywhere 7.6.4 - Problem with Installation Manager

    Posted Thu March 05, 2020 04:54 PM
    Edited by System Tue August 22, 2023 04:43 PM
    Hi, 

    What version of Maximo are you installing on and does it contain any existing versions of Anywhere?  We have seen this in the past with other industry solutions and the Installation Manager and generally the option is as you suggested to bypass the check. 

    Also make sure you are running the IM as Administrator.

    If this isn't working I would suggest opening a case so we can get on a call and troubleshoot it via webex.

    ------------------------------
    Shane Howard
    ------------------------------

    Original Message


  • 3.  RE: Maximo Anywhere 7.6.4 - Problem with Installation Manager

    IBM Champion
    Posted Fri March 06, 2020 03:26 AM
    Have you installed all FixPacks and maybe on the latest IFIX?

    ------------------------------
    Craig Kokay,
    Lead Senior Maximo/IoT Consultant
    ISW
    Sydney, NSW, Australia
    Ph: 0411-682-040
    ------------------------------

    Original Message


  • 4.  RE: Maximo Anywhere 7.6.4 - Problem with Installation Manager

    Posted Mon March 09, 2020 10:10 AM
    We were on latest ifix (7.6.3.1 IFIX001).

    ------------------------------
    Piotr Ozaist
    ------------------------------

    Original Message


  • 5.  RE: Maximo Anywhere 7.6.4 - Problem with Installation Manager