Maximo

I am back with another blog within the Maximo Mobile 9.0- What’s New series . We will learn about  New Features in Technician module within Maximo Mobile 9.0 App. 

Introduction 

Maximo Mobile Technician offers a comprehensive suite of features designed to enhance field productivity of technician and field workers, including: 

Additionally, it includes advanced functionalities such as: 

 With the release of version 9.0, we have introduced even more enhancements and new features like enforced asset scanning ,assignment updates, Linear Asset details.  

New Features 

With Maximo Mobile 9.0, we introduced a significant enhancement: Field Service Management (FSM). The key feature of FSM is enabling technicians to communicate their work order assignment status to dispatchers. In previous versions, there was no option for technicians to accept or reject assignment work orders. This left a gap where technicians, for reasons such as the customer's absence, couldn't inform dispatchers of their inability to start the work.

With the new feature, once the workorder is assigned to the technician, the technician can accept or reject the assignment. Sometimes, technician might get last minute emergency work due to which he may have to reject the assignment of currently assigned workorder or there could be other reasons like insufficient Information, parts unavailability etc.  This new functionality ensures that the technician provides the correct assignment status. If technican start the work, by Accepting, he  acknowledges the workorder . If technican cannot start the work, by rejecting and providing the right reason code, he allows dispatcher to take the next action accordingly. For eg- if the reason for rejection is – unavailability of technician then dispatcher can reassign the work to another technician. If the reason for rejection is – unavailability of the parts, dispatcher can ensure to work with the warehouse/supply chain managers to get the material and then do the assignment.  Afterall , it is all about getting the right technician at the right time with the right tools and materials. 

Here is the screenshot of the Accept /reject assignment- 

If technician selects reject, he/she will get to select the Reason Code for rejection.  

If the technican accepts the assignment, the symbol for starting work will be visible. 

Prior to Maximo Mobile 9.0, technicians could scan the barcode or QR code of an asset to ensure they were working on the correct asset. However, this functionality wasn't integrated into the mobile workflow. With Maximo Mobile 9.0, we've addressed this gap by introducing the ability to enforce asset scanning before starting work. Now, when a technician clicks "Start Work," and if enforced scanning is configured, they will be required to verify the asset by scanning it first.

\ 

A 

After successful asset scan, the workorder status is changed to Inporgress. 

You might be wondering -How to configure Enforce Asset Scanning? 

There's a security setting on mxapiwodetail to enable the scanning option, so you can define which security groups must scan before start, or others that can ignore it. Here are the steps for the same. 

-> Go to Security Group application 

->Select the Security group for which you want to enable the asset scanning option mandatory. 

->Go to Object Structures tab 

->Select MXAPIWODETAIL Object Structure 

->Grant Access to the option – Enforce Asset Scan 

 In previous versions, technicians could not view or edit 'Linear details' for work orders associated with linear assets in Maximo Mobile. Starting from version 9.0, this limitation has been addressed, enabling access to linear work details directly within Maximo Mobile. Let's explore this new feature further. 

Consider a scenario where Emergency workorder is created against a linear asset- Interstate 95 Northbound. This is how workorder screen looks like with Linear Segment details in Manage- 

Once the workorder is approved and assigned to the technician, the technician can accept the assignment in the Maximo Mobile and view the Linear Segment details.   

With above information technician understands that the work has to be done for the segment with starting point as Mile Post 10 and ending point as Mile Post 20.

Technician can also see the details like Direction and Milepoint in the asset section. 

We can also create a new Linear Asset directly from Mobile .