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Description: Performs a sync of SevOne NPM (non-trap/flow) Alerts to ServiceNow incidents. SevOne Alerts are deduplicated before import into ServiceNow. Alert Status and Severity are also synced. Closed alerts will be resolved in ServiceNow. Incidents related to devices deleted from SevOne will be resolved.
This flow can be scheduled as a job to keep ServiceNow Incidents updated at a regular frequency. Run with the "pretend" parameter set to true to see a preview of what actions the flow will take.
List of requirements:
Setup:
Expected results:
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