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remote_insights_api_err Remote Insights connector "com.instana.plugin.sevone" cannot access endpoint API; received HTTP 404 response. See agent logs for more info.

  • 1.  remote_insights_api_err Remote Insights connector "com.instana.plugin.sevone" cannot access endpoint API; received HTTP 404 response. See agent logs for more info.

    Posted Wed August 30, 2023 02:55 PM

    I am getting this error message with my SevOne integration.  Does my firewall need to be open to allow inbound connections from AWS?  If so is there an IP and port range?

    Thanks.



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    Mark Neely
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  • 2.  RE: remote_insights_api_err Remote Insights connector "com.instana.plugin.sevone" cannot access endpoint API; received HTTP 404 response. See agent logs for more info.

    Posted Wed August 30, 2023 03:28 PM

    Hi Mark, 

    According to the SevOne NMS Port Number Requirements Guide, only the https port (TCP/443) needs to be opened outbound from the SevOne NMS to monitor and receive AWS performance data:

    https://www.ibm.com/docs/en/SSUWLY_6.6/main/nms/deployment/SevOne_NMS_Port_Number_Requirements_Guide.pdf

    If you haven't already reviewed this, here's the AWS QuickStart Guide for your reference:

    https://www.ibm.com/docs/en/SSUWLY_6.6/main/nms/quick_start/AWS_Quick_Start_Guide.pdf

    If you still need help, please open an IBM Support ticket and they should be able to help you troubleshoot the issue.



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    Tim Greenside
    Senior Global Solutions Architect
    IBM
    MN
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    Original Message


  • 3.  RE: remote_insights_api_err Remote Insights connector "com.instana.plugin.sevone" cannot access endpoint API; received HTTP 404 response. See agent logs for more info.

    Posted Wed August 30, 2023 03:40 PM

    Thanks. I did not realize that SevOne was a completly different install from AIOps Insights.  So that is what I am missing.  Does SevOne only run on AWS? 

    Unfortunetly, I tried an IBM ticket and was directed to communties. 



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    Mark Neely
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    Original Message


  • 4.  RE: remote_insights_api_err Remote Insights connector "com.instana.plugin.sevone" cannot access endpoint API; received HTTP 404 response. See agent logs for more info.

    Posted Thu August 31, 2023 04:58 AM

    Hey Mark - check Tims comments in your other post and the links above. We run either on-prem as a VM or KVM and can also run in AWS & Azure. 



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    Rupert Gregory
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    Original Message