Note: If you granted access to the NS1 portal to persons outside your company (for example an external consultant), you must grant access again explicitly in the IBM support site.
Using the IBM support portal
Information on the process to open, update, and manage support cases can be found here.
Video resources:
Cases can be opened from the IBM Support Site or by Phone. To open a case by phone, go to the IBM Directory of worldwide contacts, click your country and use the phone number listed in the Technical Support section on the page. If you are unable to open a case from the IBM Support Site, use the Get Help tile on the bottom right to report a problem submitting a case or registering for support.
Information on the process to escalate a case can be found here.
Where to get assistance for the transition process
For questions related to the use of a tool on the IBM site, follow the help link in the tool to open a case with the appropriate IBM helpdesk.
If you are unable to open a case from the IBM Support Site , use the Get Help tile on the bottom right to report a problem submitting a case or registering for support. If you are unable to access the IBM Support Site, you can also open a case by phone IBM Directory of worldwide contacts.
For technical questions that are not related to the use of a specific tool, open a support request with the NS1 support team following instructions here.
Support and Product Documentation
Visit the IBM TechXChange for NS1 Connect to join the NS1 community for discussions, blogs, events and more.
Product and Knowledge base documentation can be found at IBM.com/docs
How to obtain product support during the transition period
Until the day of the transition, continue to work as usual through the NS1 support portal.
On the day of the transition, the NS1 support portal is no longer accessible, and all new cases must be opened in the IBM support site.
On the day of the transition, existing open cases as well as two years of historical case data are migrated from the NS1 support portal to the IBM support site. Expect this process to take several hours.
In the event you need assistance with an open case before the migration completes, open a new case in the IBM support site so that the support team can continue to work with you. When the migration completes this newly opened case and the existing case are consolidated.