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In today's fast-paced customer service landscape, delivering timely, accurate, and personalized support to customers is no longer a goal – it's a necessity. For years, organizations have relied on virtual assistants and chatbots to deliver self-service support powered by ...
Contact centers are essential to many businesses, providing a vital customer service function. However, contact centers can also be a major source of cost and complexity. watsonx Assistant and large language models (LLMs) are two AI technologies that can help contact centers transform...
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Hello Ai and Data Science Champions! I'm inviting all of our community members who have a passion for technology and our users of IBM products and services to submit their nominations to become an IBM Champion in 2024! If your interest is piqued, you can check out the following blog ...
We're witnessing a transition in AI. Systems that execute specific tasks in a single domain are giving way to broad AI that learns more generally and works across domains and problems. Foundation models, trained on large, unlabeled datasets and fine-tuned for an array of applications, are...
Get pumped for our Cloud Pak for Data Innovation Jam ! Log on at 11:00 am PT/2:00 pm ET on Thursday, May 6th if you can. Join us for a new kind of virtual event. Spend an hour learning what our team is working on and jumping into our product-decision making process. Help us shape...
Photo by Premkumar Masilamani on Unsplash Sometimes in our rush to apply technology, we lose sight of the problems that we were originally solving. Chatbots are no exception to this rule. Often organizations and individuals become SO FOCUSED on their chatbots, that they forget that the...
AI is Fundamentally Changing the Future of Time Tracking Technology A time-tracking software is a good investment irrespective of the volume of your organization. It produces accurate records based on the amount of time your team wastes working on a task. These records facilitate the...
This post is a brief overview of the answer finding API beta in Watson Discovery v2. The answer finding API extends the passage retrieval API and allows you to find concise answer spans within a passage. It uses deep-learning-based Reading Comprehension technology as announced in our recent...
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One of the common use cases for a Watson Assistant virtual agent (chatbot) is to provide responses to Frequently Asked Questions. Currently, FAQs can be implemented in a variety of ways including: Watson Assistant Intents for each common FAQ A web crawl or document upload through Watson...