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This is a fairly old post earlier published on my Medium page. The purpose of this post is to help a Watson Assistant user understand why a specific intent was selected by Watson Assistant for the customer input with the help of Explainability feature in Watson OpenScale. Please check out the...
" Enterprise AI developer VAIOT has integrated IBM’s Watson Assistant into its new platform for finding and selling car insurance. The virtual assistant applies natural language processing to talking to potential customers and filling out the contract, which relies on blockchain technology." ...