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SPSS Statistics does not open beyond login

  • 1.  SPSS Statistics does not open beyond login

    Posted Fri February 17, 2023 09:34 AM

    Hello!

    I have been trying to open SPSS Statistics (Trial version) since Tuesday with no luck. Here is how each attempt goes:

    • I open the application and am met with 2 options - 1, Login with IBM ID / 2, Launch License Wizard
    • I click option 1
    • Log in - I know the credentials are right since I copy the same email address use for the website, and when I get my password wrong it lets me know
    • Loading screen for a few seconds ('Verifying...' / 'Please wait...' etc.)
    • The application closes with no error message nor indication as to what went wrong

    I have un/reinstalled the application many times now, redownloaded the .exe file from the website, and made sure to run the installer as an administrator (following the advice of online resources) but still have no luck...

    My 30-day trial started on Tuesday so there is no reason that the problem will be related to that, as far as I'm aware

    Any help would be greatly appreciated!

    Thanks in advance,

    Mollie



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    Mollie Sawford
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  • 2.  RE: SPSS Statistics does not open beyond login

    Posted Mon February 20, 2023 05:52 PM

    Hi @Mollie Sawford,
    The first place I'd look for something like this is to make sure you are "allowing" the "jcef_helper.exe" process to communicate through your firewall.  This is the process that handles the communication between IBM SPSS Statistics Subscription and the IBM SPSS Licensing server.

    For more details and other potential pitfalls, please see this technote:
    https://www.ibm.com/support/pages/node/425725



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    David Dwyer
    SPSS Technical Support
    IBM Software
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  • 3.  RE: SPSS Statistics does not open beyond login

    Posted Fri March 01, 2024 02:19 PM

    i had the same problem but i was using mac os, when i was working on my data it suddenly closed and logged out. After I wanted to log in again (with my trial) nothing appeared and it closed itself. please help me, i have also turned off my firewall 



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    Nathasya Antolis
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  • 4.  RE: SPSS Statistics does not open beyond login

    Posted Mon March 04, 2024 10:33 AM

    im facing same issue . i cannot login trial version ,it showing white screen after filling ibm id and password.



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    amit negi
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  • 5.  RE: SPSS Statistics does not open beyond login

    Posted Mon March 04, 2024 10:33 AM
      |   view attached

    Hi David,

    I have windows 11 64 bit, just installed SPSS statistics version 29 for 64 bit, have completed all windows update, bust still  unable to move ahead of the white screen after entering the credential

    Anurag Mittal



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    Anurag Mittal
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  • 6.  RE: SPSS Statistics does not open beyond login

    Posted 19 days ago
    Edited by David Dwyer 3 days ago

    Make sure you have installed the latest release -- IBM SPSS Statistics 29.0.2.0 (20). 

    That white screen in the IBMid login is a symptom of changes made to the license server security back in December 2023.  The latest release of the software remedies this situation.



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    David Dwyer
    SPSS Technical Support
    IBM Software
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  • 7.  RE: SPSS Statistics does not open beyond login

    Posted 14 days ago

    Hi David,

    Thank you for replying to this thread. There are still issues when connecting to SPSS trial. Once I download the file and open in as administrator, I have to option to sign in. WHen I choose option 1 and type in my credetienals, a blank pop up window shows up and is stuck there. Could you please do a step by step on how to fix this issue? The first link you have provided in your reply is not working. 

    Thank you for your time and help,

    Lucas



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    Lucas Cortellini
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  • 8.  RE: SPSS Statistics does not open beyond login

    Posted 13 days ago
    Edited by David Dwyer 13 days ago

    Hi @Lucas Cortellini

    The behavior you are describing sure sounds like behavior covered elsewhere in this thread.



    ------------------------------
    David Dwyer
    SPSS Technical Support
    IBM Software
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  • 9.  RE: SPSS Statistics does not open beyond login

    Posted 20 days ago

    Facing the same issue, did you guys have any resolution, I am using the trial version.



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    ramesam kandarpa
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  • 10.  RE: SPSS Statistics does not open beyond login

    Posted 19 days ago

    I also have same issue , I guess its some bug from IBM's side. Hope it fixes asap or if anyone found a fix please share.



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    Shashank Singh
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  • 11.  RE: SPSS Statistics does not open beyond login

    Posted 17 days ago

    This is a real anoying issue. I already have SPSS 23. However I thought of exploring SPSS 29 trial version. With great effort downloaded trial version to avail a nice white scree on evemy of the multiple attempts to login. Tried allowing files in windows defender as mentioned on IBM help page 

    https://www.ibm.com/support/pages/node/425725   However, I only got frustration and failed every attempt even when totally disabled defender. This is sickening. If that's the experience of trial version, who would go for paid version. IBM pl do something seriously!!!



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    Rajesh Sahu
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  • 12.  RE: SPSS Statistics does not open beyond login

    Posted 16 days ago

    I am also facing the same problem, if anyone find the solution for it , please let us also know



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    Kumar Gaurav
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  • 13.  RE: SPSS Statistics does not open beyond login

    Posted 5 days ago

    Hi, Still IBM team not able to fix this issue. I'm following up team last one week. Tried with different system too.

    Please support.



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    Ameer Basha
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  • 14.  RE: SPSS Statistics does not open beyond login

    Posted 4 days ago

    Hello, sorry to hear you're running into problems with the trial version of Statistics. We are working to try and reproduce this issue in-house, as it does not occur for all trials. We have filed issue #7662 for this, a high priority issue. Any additional information about your environment that you can provide will be helpful and we will add that information to the report.

    Regards,



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    Curtis Browning
    SPSS Statistics Architect
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  • 15.  RE: SPSS Statistics does not open beyond login