Hi Ton.
Yes! You can make the feedback truly optional by modifying the flow of your assistant. Instead of using the 'Define customer response' action, consider implementing a separate, non-blocking feedback mechanism.
One approach is to present the thumbs up/thumbs down options as quick replies or buttons, but without forcing a selection. If you're using Watsonx Assistant, you can configure a follow-up message with feedback options and allow users to skip it by simply continuing the conversation.
Another option is to log implicit feedback by analyzing user behavior-such as whether they rephrase their question or end the conversation after receiving a response.
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Luis Angel Almendarez
Watsonx Assistant Mannger
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Original Message:
Sent: Sun December 22, 2024 08:24 AM
From: Ton Hoang
Subject: I need to capture customer feedback for each output generated by the assistant, but the feedback should be optional.
I need to capture customer feedback for each output generated by the assistant, but the feedback should be optional.
Currently, when I use the "Define customer response" action, I can set options like thumbs up/thumbs down for feedback. However, the system requires customers to provide feedback before they can proceed with their next question, which can be inconvenient for them.
Is there a way to make the feedback truly optional, so users can choose to provide it or skip it without any restrictions?
Thank you for your assistance!
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Ton Hoang
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