If you encounter issues with watsonx Assistant or any other product on IBM Cloud, you can access the Support Center to open a support case using your IBM Cloud account credentials.
Users with Basic, Advanced, or Premium support plans can submit a technical support request by linking it to a specific resource or product. This helps direct the case to the appropriate support engineer more quickly, ensuring a faster and more efficient resolution.
You have the option to initiate a “Chat with IBM” or “Create case”. To facilitate a swift and accurate resolution, it is essential to clearly specify the product and issue in the subject line of your request and provide comprehensive details. Additionally, you can attach relevant files to the case to further assist the support team in diagnosing and addressing the problem efficiently.
Once your support case is created you can follow up from the Support Center dashboard, “Recent support cases”.
Note: If you are new to IBM Cloud check this information.