watsonx Assistant

We are happy to announce that IBM has been recognized as a Leader in the 2023 Gartner® Magic QuadrantTM for Enterprise Conversational AI Platforms for the second consecutive year. We are particularly excited to have been recognized for our Ability to Execute and Completeness of Vision.  

Gartner analyzed and scored the most significant enterprise conversational AI platforms in the market including IBM Watson Assistant. IBM was recognized as a leader for the Ability to Execute and Completeness of Vision. 

IBM Watson Assistant was one of products evaluated in the 2023 Gartner® Magic QuadrantTM for Enterprise Conversational AI Platforms (CAIP), a market defined by Gartner as ¨the enterprise conversational AI platform market for software platforms used to build, orchestrate, and maintain multiple use.¨  

Among product features and customer feedback, this year IBM showcased the capabilities of our “low-code” conversational AI building capability called Actions. Actions makes it dramatically easier for technical and non-technical users to create conversational flows without having to worry about orchestration and unexpected turns in a conversation. This next generation of Watson Assistant also offers new templates businesses can use to get up to speed quickly based on their domain. Finally, we have also included new integrations and capabilities that enable integrations to be shared across multiple actions. Want to try the next-gen version of Watson Assistant? Check out our free trial here.  

We want to take a moment to thank our partners and customers who continue to inspire our teams to deliver AI-powered solutions that can drive real business results across the enterprise. 

Disclaimers: 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.     2023 Gartner® Magic QuadrantTM for Enterprise Conversational AI Platforms published March 6th 2023, Bern Elliot, Gabriele Rigon. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from IBM.