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Westfield Insurance - Supporting ever-changing business demands with generative AI solutions

By NICK PLOWDEN posted Fri April 19, 2024 07:18 PM


Industry pressures drive new technology requirements

Westfield Insurance, a leading US-based property and casualty insurance company, relies on advanced technology to help it balance its business needs against industry challenges such as cost and competitive pressures, ever-changing regulations, economic uncertainties and its consumers’ heightened customer service expectations. To keep up with the changing demands, Westfield sought to integrate generative AI capabilities to support application development and onboarding of new talent for its COBOL/Assembler/JCL on its IBM® System z® environment and improve developer productivity while mitigating potential misreporting to the Insurance Services Office, Inc. (ISO), an industry policy and rating organization. The company sought guidance and expertise from its trusted advisor, IBM Consulting®.

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