Photo by Premkumar Masilamani on Unsplash Sometimes in our rush to apply technology, we lose sight of the problems that we were originally solving. Chatbots are no exception to this rule. Often ...
This post is a brief overview of the answer finding API beta in Watson Discovery v2. The answer finding API extends the passage retrieval API and allows you to find concise answer spans within a passage. ...
One of the common use cases for a Watson Assistant virtual agent (chatbot) is to provide responses to Frequently Asked Questions. Currently, FAQs can be implemented in a variety of ways including: ...
Nice article by Preeth on using the Watson Assistant for Voice Interaction (WAVI) integration to eliminate phone trees and annoying IVR systems. #Featured-area-2 #Featured-area-2-home
Have you ever had one of those days where you did something that you immediately regretted? As soon as you hit the return key, you immediately realize that you justmadeaHUGE mistake? Like maybe deleting ...
Watson Covid-19 Chatbot Training Path - this learning path is for customers who have deployed a Covid-19 chatbot with IBM, but the learning path and the materials are a good source for ANYONE to come ...
"... I decided to use the example of “Fair & Lovely” to scrutinize off-the-shelf machine learning-based emotion analysis APIs. How do these practices — which are now the norm among major brands — perform ...
Great short article by Robin Bobbitt , which describes the "circuit breaker" pattern for deploying a Watson Assisistant based digital assistant. Also has some example code (in Node.js) that you can ...
This is a series of videos that help you understand the value of bringing an AI solution to bear in addressing your customer service challenges. Not very technical, this is a high level look at why and ...