In my role as a Customer Success Manager, I deal with IBM customers all of the time. Some of my customers understand the general concept of “the Cloud”, and some have more difficulty ...
Most people just don't understand the complexities and limitations of the technology with voice assistants, so I thought that sharing this particular use case, and the difficulties ...
Great blog post by Marco Noel on the things that you SHOULD worry about when building a voice agent. Speech accuracy is probably the least of your worries.... #speech #chatbot
An article showing you how to use the Assistant chat logs to provide feedback on chatbot performance and operations, and how to use that information to improve your chatbot. #chat ...
This introduces a Dialog skill testing notebook , which is a really interesting concept. It attempts to give you a solid look at the entire skill - not just classification.
I have seen some of the pre-release versions of this notebook. It's really impressive and delivers real insight based on your logs - something you should have in your analysis tool ...
Make sure that you are testing your dialogs adequately. Andrew Freed has some good approaches to doing testing in this area, in part 2 of a series on chatbot testing.
Make sure that you are testing your intents and classifiers adequately. Andrew Freed has some good approaches to doing testing in this area.
This is the definitive (for now) guide on how to improve your chatbot over time. It's 14 pages long, but the advice here for chatbot owners is definitely useful.
If you don't have people who can sling code and build the UI for your chatbot, and the standard looking chatbot Watson provides isn't good enough for you, try out this approach from Blahbox ...