IBM support offerings – flexibility for your subscription & support investment Webinar

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Thu February 22, 2024 02:16 PM

Watch the On-Demand Webinar Today.

The slides are available to download below. Please share your questions here.


IBM realizes that customers may require additional time to migrate their solutions to current product versions and, in some cases, want a higher level of support and services than base support offers. To meet these needs, IBM has rolled out new standard support offerings. 

Join our expert-led webinar to learn about the available options and the support that IBM provides for your technology, giving you the flexibility to choose the model that corresponds to your ever-evolving business needs. 

Whether you are running a solution with IBM Cloud services, on-premises software, systems, appliances, hybrid environments, or non-IBM products, IBM Support is enterprise-ready and flexible, available globally, 24/7, ensuring your cognitive businesses operate smoothly.

Reach your strategic goals faster with tailor-made support in the digital era:

  • IBM Extended Support provides additional years to your support coverage when your distributed software reaches end-of-support
  • IBM Sustained Support provides additional years to your support coverage when your distributed software reaches end-of-support for the last version
  • IBM Advanced Support provides prioritized case handling and shorter response time objectives beyond that provided with the standard Subscription & Support

Key speakers

Steward Rich - Business Unit Exec - WW Subscription and Annuity, IBM Technology

Steward is a Worldwide Subscription & Annuity (S&A) Leader for IBM Technology with 28 years with IBM in multiple roles. Currently, he is focused on the S&A relationship with Offering Management and Brand GMs to drive customer value for their S&A investment.

Wendy Moore - WW Subscription and Annuity Leader, IBM Data & AI and Security

Wendy is a Worldwide Subscription and Annuity (S&A) Sales Leader for IBM Data and AI and Security. With over 16 years with IBM, holding various roles, she is now focused on ensuring value and innovation are delivered to current S&A clients, ultimately creating clients for life.

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