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Openshift 4.8: UrbanCode Deploy agent 2.0.7 Operator update failing

  • 1.  Openshift 4.8: UrbanCode Deploy agent 2.0.7 Operator update failing

    Posted 10 days ago

    My UCD Agent operator updated automatically to from version 2.0.6 to 2.0.7.  It is failing with this error:

    Failed to pull image "icr.io/cpopen/ucda-operator@sha256:c9988737176fd8b803283ba5907d62ef8161d9773fae6d5faea3d96a8cc75239": rpc error: code = Unknown desc = Error reading manifest sha256:c9988737176fd8b803283ba5907d62ef8161d9773fae6d5faea3d96a8cc75239 in icr.io/cpopen/ucda-operator: manifest unknown: manifest unknown

    Is the 'Open a Case" material, and if so with whom, or can anyone here help out.

    Thanks



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    Thomas Gould
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  • 2.  RE: Openshift 4.8: UrbanCode Deploy agent 2.0.7 Operator update failing

    Posted 6 days ago
    Hi Thomas, are you still seeing the errors in the UCD agent operator when trying to pull image icr.io/cpopen/ucda-operator@sha256:c9988737176fd8b803283ba5907d62ef8161d9773fae6d5faea3d96a8cc75239?

    I'm using UCD agent operator v2.0.7 as well and it's able to successfully pull the image as of this morning.

    If it's still failing, is there anything interesting in the logs for the agent operator pod?

    --tom

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    Thomas P. Neal
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  • 3.  RE: Openshift 4.8: UrbanCode Deploy agent 2.0.7 Operator update failing

    Posted 6 days ago

    Unfortunately, the pod has no logging that I can access.  It simply sits there and spins saying it's loading the logs.  Downloading the logs gives me an empty file.  I cannot access the pod via terminal either.  Trying to get the container's logs from the command line gives me the following:

     

    thomasgould@gouldth ~ % oc logs ucda-operator-controller-manager-787656b757-9g9r8

    Error from server (BadRequest): container "manager" in pod "ucda-operator-controller-manager-787656b757-9g9r8" is waiting to start: trying and failing to pull image

    thomasgould@gouldth ~ % 

     

    Short of deleting the Operator and starting over I am not sure where to go.

     

    Regards,

     

    Thomas Gould

    Hybrid Cloud Architect

    Lighthouse Computer Services, A Converge Company

    _____________

    m: 207.837.3802

    Web: www.lighthousecs.com  |  tgould@lighthousecs.com

     

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    Webhttp://www.convergetp.com Click or tap if you trust this link.">www.convergetp.com  | thomas.gould@convergetp.com

     

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  • 4.  RE: Openshift 4.8: UrbanCode Deploy agent 2.0.7 Operator update failing

    Posted 5 days ago
    RESOLVED.   The issue was somewhere behind the scenes.  For once it wasn't me!

    They did their thing and now the Image was accessible and the pod built successfully.

    Shout out to Tom Neal and Jonathan Hill for getting this resolved.

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    Thomas Gould
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  • 5.  RE: Openshift 4.8: UrbanCode Deploy agent 2.0.7 Operator update failing

    Posted 4 days ago
    Glad to help!

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    Thomas P. Neal
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