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Webcast Replay: IBM Control Desk’s roadmap and the approach to analytics, Watson technologies and bridging the cloud and on premises solutions 

07/29/15 07:56 PM

 

 

IBM Control Desk’s roadmap and the approach to analytics, Watson technologies and bridging the cloud and on premises solutions

 

Service Management is changing and adapting to new technologies and SaaS/Cloud implementations. You will learn how IBM is putting together the necessary mechanisms and approaches to create the service management of the future. Topics to be included will be:

  • Analytics tooling 
  • Initial exploitation of Watson technologies 
  • Self-service the new interface to the IT organization 
  • ITSM – extending the story for a more robust solution 
  • Hybrid functional and financial approaches that make sense 

 

The Speakers

Richard Johnston Product Manager IBM Control Desk 
 

Robert Goodling  Product Manager IBM Control Desk 
 

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Uploaded - 06/08/18
 
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