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ServiceNow Data Integration Guide for SaaS Insights available 

Fri July 14, 2017 09:20 PM

The ServiceNow Data Integration Guide for SaaS Insights has been posted in the Business Insights space. Here's a summary:

 

This document describes how to integrate data from ServiceNow into Apptio in order to configure and utilize Apptio’s SaaS Insights - ServiceNow component.

 

The following raw data tables will be extracted from ServiceNow and uploaded into Apptio using Apptio’s DataLink ServiceNow connector:

  • Usage Data for Applications (ServiceNow table: ua_app_usage)
  • Subscription (ServiceNow table: license_details) *** This table is only available from your production ServiceNow instance.
  • Event (ServiceNow table: sysevent)
  • User Subscription Source (ServiceNow table: sys_user_license_source)
  • User Has Subscription (ServiceNow table: sys_user_license_source)
  • User (ServiceNow table: sys_user)
  • User Has Role (ServiceNow Table: sys_user_has_role)
  • Product Family (ServiceNow Table: ua_app_family)




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