As artificial intelligence becomes ever more powerful and accessible, there is an opportunity to rethink and reimagine customer contact centers. By providing a unique and personalized customer experience, you can transform a cost center into a differentiator that builds brand loyalty. Combining fluent, natural language from Watson Conversation with knowledge of the individual and delivering that experience across their choice of channels, such as phone, SMS or chat, provides the convenience of self-service with the familiarity of a human agent. Together, these solutions create a powerful, omni-channel customer experience delivered on a rock-solid, highly flexible and telco-grade platform.Speakers: Tom Banks Offering Manager, WebSphere Application Server and IBM Voice Gateway IBMDean Upton Director, Product StrategyBlueworx
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