Bakstage AI provides clients (commercial brands) with an embedded AI video service called the Bakstage CX Platform that features a Sales Assist widget to bring users (consumers) a targeted experience to specific customer’s brands according to a user’s preferences. This AI-driven CX platform converts visitors into customers by transforming commercial websites within minutes into dynamic hubs of real-time, hyper-personalized engagements for consumers. The system generates leads for sellers and customized views, reviews, video content and personal service for buyers.

The Bakstage AI CX Platform points users to customized content provided by various commercial brands to promote awareness through Interactive content, such as video feeds, carousels and shoppable live and recorded videos. The platform will help live sales agents understand complex queries, eg: integrate with product catalogues and provide targeted product recommendations in real-time. The platform is supported by a Content Management Dashboard, visitor analytics, access to CDP (where brands can view their customer data and data insights), and audience segmentation, among other features. The platform can generate AI enabled speech to text to transcribe users’ call sessions, replay recorded call sessions with video, enable 1:1 premium Video Concierge service for high touch prospects, set scheduled call sessions with prospects, track lead generation and follow up workflows of necessary action items

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