On Demand: Leverage Customer Experience to drive Service Assurance Response | IBM Customer Experience Alarming delivered with Netcool Webcast + Slides

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On Demand: Leverage Customer Experience to drive Service Assurance Response | IBM Customer Experience Alarming delivered with Netcool Webcast + Slides 

Sun November 10, 2019 04:23 PM

Summary

Join this webcast to know the benefits that IBM Customer experience alarming delivers to Netcool/Omnibus users.

IBM Customer experience alarming:

  • Brings new dimension of events that are based upon actual real-time usage experiences for mobile and fixed line customers

 

  • Ability to capture and alarm against poor experiences not only enables SOC/NOC operators to see when a problem occurs, but it also provides an early warning to possible outage events that are not always visible to traditional network infrastructure alarms.
Speakers

Eoin Coughlan
Eoin Coughlan
WW Offering Management Lead for Telecom Analytics Solutions
IBM

Eoin has 20+ years of experience in Telecom sector across organizations.

In IBM he is Worldwide Lead in Offering Management for Telecom Analytic Solutions.

Eoin has wide range of experience in leadership roles in Fixed and Mobile Networks, Network Management and Operations, and Customer Experience Management.

Alan Sullivan
Alan Sullivan
Offering Management for Telecom Solutions
IBM

Alan has over 37 years of experience in Telcom sector in a variety of roles from fixed line to mobile operators. In the last 18 years he has worked on customer experience helping to bring insights at mobile operator BT/EE in the UK and more recently with IBM delivering customer improvements delivered from the Telecom Analytics Solutions products with customers all over the world.


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Sun November 10, 2019 05:29 PM
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