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A successful Business Automation strategy needs to take in consideration both structured and unstructured content, in fact most organizations business processes involve handling documents and unstructured content, at the start, during or at the end of a Business Process. Intelligent Document Processing is the discipline that enables leveraging AI/ML to transform unstructured content into usable structured data which can then be leveraged with other capabilities such as RPA to accelerate Automation, and extract insights for continuous improvement.
In this session we will cover a use case around the pre-authorization process which occurs across Healthcare Payers/Providers. It is used to ensure adequate coverage for high cost medical procedures and services are approved prior to rendering them to a patient. These processes are document heavy, and require knowledge workers to manually inspect several documents and capture data to initiate the pre-approval workflow, making the process lengthy, error prone and costly. We will showcase how we are leveraging AI based document processing in IBM Cloud Pack for Business Automation, RPA, Workflow and Document Mgmt to eliminate most of the manual work, streamline the workflow and also extract insights allowing considerable cost reductions and much efficient processing.