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Summary
A single IT incident can impact multiple business processes, resulting in poor customer experiences, and cost organizations millions of dollars. Today’s organizations must manage an ever-increasing volume of performance incidents and outages against an increasingly wide range of technologies and complex set of environments. We need a better way of remediating incidents. One that leverages generative AI to dramatically cut the time it takes to identify, find, and fix problems. That’s what IBM Intelligent Remediation does.
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Key Speakers
Arthur has been in software development for over 18 years, leading various software initiatives and teams worldwide. He has spent many years developing innovative features and frameworks for application middleware, naturally moving into the Cloud Native domain and eventually transitioning into AIOps and Observability. He has been an IBM Master Inventor since 2017 and is currently the lead architect in charge of leveraging foundation models and generative AI to supercharge incident management and remediation.