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Existing customers of DataStax Luna will still be able to get enterprise support for best practices, advice, and SLA-based support for break-fix issues to keep your open-source deployment in top shape.
DataStax Luna products will integrate with IBM offerings on November 1, 2025 as Elite Support offerings below.
DataStax Support Offerings
IBM Equivalents
DataStax Luna Standard for Apache Cassandra
DataStax Luna Plus for Apache Cassandra
DataStax Luna, Enterprise
Luna - Enterprise
Luna – Professional
IBM Elite Support for Apache Cassandra
DataStax Luna Starter for Langflow
DataStax Luna Enterprise for Langflow
IBM Elite Support for Langflow
DataStax CDC
DataStax Luna Streaming Standard
IBM Elite Support for Apache Pulsar
Locations of Elite Support Documentation:
DataStax Luna customers can continue to access the DataStax Support Policy. Once you renew under IBM Elite Support, you can access the documentation in IBM Docs using the links below.
DataStax Customers After November 1st, 2025:
At next renewal, all DataStax Luna customers should reach out to their sales representative to renew their subscription and get coverage for the respective software under IBM Elite Support offering.
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IBM + Support
There will be no immediate change to how DataStax Support is accessed. The cutover to IBM Support for customers with existing DataStax contracts is anticipated to occur in the first quarter of 2026 and will be communicated in advance in this community. Please ensure the appropriate contacts within your organization are aware that, until further notice, they should continue to contact DataStax Support the same way they did prior to 1 November 2025.
At the next renewal, all DataStax customers on a Support offering should reach out to their sales representative to renew their subscription under the most appropriate IBM offering that meets their requirements as listed in the table below.
Support Offering Mapping:
Premium Support - Named Engineer
Premium Support - Silver
Premium Support – Gold
IBM Advanced Support
Premium Support - Dedicated Engineer
Premium Support - Named Premium Cloud Engineer
Premium Support - Platinum
Premium Support, TAM
SUPPORT, DATASTAX ENTERPRISE, ENTERPRISE PREMIUM
IBM Advanced Support plus IBM Expertise Connect
Astra Support - Enterprise
Base Support part of IBM wx.data as a Service MultiCloud (Astra DB)
Or
IBM Astra Streaming
Astra Support - Premium
Advanced Support part of IBM wx.data as a Service MultiCloud (Astra DB)