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Summary

IBM & AWS:

Customer service has become the top priority for Generative AI. According to an IBM study, about two-thirds of executives have invested in Generative AI use cases, anticipating benefits such as shorter response times and better customer experience.

Organizations are building Generative AI pilots and proofs-of-concepts (PoCs). However, the reality is that about 90% of companies have difficulty scaling AI across their enterprises due to a lack of processes, principles, tools, and discipline.

Join IBM and AWS experts to understand how to successfully scale Generative AI proof of concepts to drive innovation and productivity in customer service.

Key takeaways:

     •   Organizational barriers to scaling generative AI pilots
     •   Real-world examples of successful generative AI implementation
     •   Bold strategies to move beyond pilots to capture the true potential of Generative AI

Key speakers



Shobhit Varshney - VP & Sr. Partner, Americas, AI and Analytics Leader, IBM Consulting




Amit Chowdhury - Sr. Partner Solutions Architect, Amazon Web Services (AWS)