Overview

When infrastructure changes impact Datadrop hosts, customers who verify or store trusted SSH host keys in a known_hosts file will need to update the stored fingerprint to restore SFTP connectivity.

Most customers will not need to take any action. This update only affects environments that validate or pin SSH host keys. If your SFTP connection continues to work normally after the maintenance, no changes are required.

If you are impacted by this release, please refer to the attached Datadrop SFTP Host Fingerprint Update Guide for step-by-step instructions on updating your trusted host fingerprint and restoring connectivity.

If you continue to experience SFTP connection issues after completing the guide, contact your dedicated Apptio representative.

Thank you!

Apptio Product and Engineering