Please note that each of these templates acts as a starting point for you to use IBM Rapid Network Automation. Access and details of any third-party platforms should already be available and added into the applicable places in the workflow. These files do not provide access or a way to access any third-party platform.

Purpose of Workflow: Create a new Service Now ticket with provided information.

Description: This workflow creates a new ticket in ServiceNow with the input provided by the user.

List of requirements:

SevOne Version: 6.3.0 or newer

Service Now Developer Account or ServiceNow Install

Environment Required:

·        SevOne NMS:  needed for SevOne API access

o   SevOne Username / Password

o   URL for Service Now instance

o   Authorization key for Service Now

Inputs:

• Attributes needed to open a Service Now ticket
• Caller
• Category
• Sub Category
• Configuration Item
• Contact Type
• State
• Impact
• Priority
• Short description
• IP address of device
• Work Note
• Authorization key for Service Now
• URL for ServiceNow

Setup:

• Service Now developer instance or Service now deployment

Instructions:

To Run the Workflow: 

·        Execute the workflow with the required inputs.

Expected results:

A new ServiceNow ticket is created and the Incident ID is output by the workflow.