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Ask the Experts: Best Practices for Engaging IBM Support 

Wed September 28, 2016 11:30 AM

In this interactive Ask the Experts session, presenter David Stanley will discuss best practices when contacting IBM Support including:
- Engaging support outside of business hours
- How to escalate a PMR
- Tips on opening PMRs

Speaker: David Stanley is the Level 2 Support Manager within IBM Cloud Support for Netcool OMNIbus, Impact and TBSM in the US.

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Best Practices for Engaging IBM Support without video.pdf   799 KB   1 version
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