Tapestry is an ever-expanding global brand, serving 70 global markets with revenue of 6.6B (YE 2023). While each geography demands their own flavor of retail operations, our high fashion/luxury brands require seamless omnichannel experiences, harnessing the power of our direct-to-consumer business model to meet consumers where they are shopping . With the onset of AI, we look to enhance inventory promising & fulfillment and elevate contact center experience for our global customer base. Having a flexible omnichannel suite of tools is key to successful retail operations while developing compelling omnichannel experiences. Learn how Tapestry is leveraging IBM Sterling Order Management products to keep up with the ever-changing demands of a global clientele.