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Business leaders today face a multitude of IT-related challenges that can hinder their organization’s productivity and competitiveness while integrating AI. In a complex IT environment, inefficient use of IT resources can lead to downtime, low productivity, decreased competitiveness, security...
Support is critical for the success of every business. People wrongly perceive it as fixing a particular problem or as insurance against failure, but it's about being a strategic partner for optimizing and running operations more effectively. When we envision the next generation of support, AI...
CTO Insights IBM TLS + AI - Envisioning the Next Generation of Support-20240717 1604-1.mp4
Lisa Stampe, Global BLE for Premium Services and Logo SWMA and Sandy Carroll, Director of TLS Product Management talk to us about the benefits of IBM Premium Services and Proactive Support, touching on IBM Expert Care, IBM Support Insights, our sustainability portfolio and much more. ...
PremiumServicesProactiveSupportPodcast.mp3
IBM Support Insights continues to focus on providing risk-based actionable insights for our clients’ infrastructure, enabling additional self-help capabilities and providing enhanced support analysis. We have recently introduced several powerful enhancements. ...
Adopting hybrid-cloud architectures has become a strategic imperative for enterprises seeking to leverage the benefits of both on-premises and cloud-based infrastructures. As a result, clients are undergoing data center refreshes and/or consolidations and migrating on-prem data centers to co...
In an era where data is the lifeblood of businesses, ensuring its security throughout its lifecycle is paramount. Laws and regulations around data security and privacy have become more stringent, with severe legal and financial consequences. Data security becomes more challenging when...
In 2022 IDC reported shipments from Q4 2021 to Q3 2022 of almost 30 million servers and storage worldwide. 1 2 That’s a lot of devices. Now consider an average 3-5 year refresh cycle for the datacenter – that equates to a considerable amount of ongoing electronic disposal. It’s not...