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Virtual Assistant leverages Unified Chat to enable clients to get support and resolve problems without interacting with the Support team.
by Carl Bender, Senior Technical Staff Member for Power Hardware Technical Support and Lead Architect for Client Experience AI solutions Generative AI introduces new capabilities that transform human interaction with technology and with each other, creating more natural,...
Virtual Assistant - Podcast (with Carl Bender).MP3
by Jessica Murillo, Technology Lifecycle Services (TLS) Chief Operating Officer Cybersecurity Awareness Month is an annual reminder to consumers and businesses alike about the importance of securing data and personal information. In a world where everything is connected, the...
Business leaders today face a multitude of IT-related challenges that can hinder their organization’s productivity and competitiveness while integrating AI. In a complex IT environment, inefficient use of IT resources can lead to downtime, low productivity, decreased competitiveness, security...
As Artificial Intelligence (AI) continues to mature, IT data center solutions will become increasingly sophisticated, leading to a greater need for interoperability between systems. This increased complexity also brings greater risks, as companies rely on assets from multiple vendors to...
This September, it will be 3 years since we launched IBM Power Expert Care alongside the new IBM Power E1080. I wanted to take some time to share an update on this strategic cornerstone offering in your support strategy. IBM Expert Care for Power launched in September 2021 to standardize...
In part 2 of this blog and podcast, Haris Pozidis, Principal Scientist and Manager of AI for Infrastructure, shares insights on the quality measurement approach for Agent Assist and offers a sneak peek into our next steps. Tune in and enjoy!
By Haris Pozidis , Principal Scientist and Manager of AI for Infrastructure Welcome back! Last time, we delved into the fascinating world of Agent Assist , an AI cloud service that aids IBM support agents in swiftly locating the most relevant information...
Agent Assist - Part 2.MP3
by Haris Pozidis, Principal Scientist and Manager of AI for Infrastructure Generative AI (GenAI) offers a whole new world of capabilities, complementary to those that machine learning and AI brought to businesses and consumers. Motivated by the power of this technology in improving...
Agent Assist - Part 1.MP3
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IBM Storage Lifecycle Management IBM revised the lifecycle management plans for discontinuance of maintenance service date of 31 December 2024 for IBM Storage TS7770 Tape Frame (Machine Type-Model 3952-F06), as announced in the Services Withdrawal announcement AD23-0487 , and the End of...