CTO Insights: IBM TLS + AI - Envisioning the Next Generation of Support

Join Bala Rajaraman, IBM Fellow and TLS CTO, to hear about IBM as “Client Zero” for leveraging AI in your customer support journey. He will discuss how IBM TLS is transforming the support experience using AI and automation capabilities of watsonx in collaboration with IBM Software, Research and Consulting.

Bala will provide his perspective on how IBM TLS delivers world-class support in three key focus areas:
- Superior and effective client experience
- Leadership in service and support quality
- World-class delivery efficiency

Understanding these elements is key to imagining the next generation of support, and how AI can deliver value to your clients, engineers and the ecosystem.

Please join us for this impactful discussion of how AI solutions can improve business outcomes and how IBM can help along the journey.