As Artificial Intelligence (AI) continues to mature, IT data center solutions will become increasingly sophisticated, leading to a greater need for interoperability between systems. This increased complexity also brings greater risks, as companies rely on assets from multiple vendors to integrate their data centers. The resulting vendor landscape can hinder the operational management, diverting IT staff’s attention away from driving business innovation, security and development.
Having IBM and non IBM equipment connected1 to IBM Electronic Service Agent monitoring tool will simplify operations, as this tool proactively reports hardware events as soon as they are detected, routing the electronic service request directly to the respective IBM Support Engineer, with no customer intervention.
When an error is reported to IBM, it contains essential technical details, problem description in addition to extended error information allowing the Support Engineer to immediately start working on resolving the problem. This streamlined process saves time on the diagnosis process, ensuring that issues are addressed quickly and efficiently.
IBM Electronic Service Agent is included at no additional cost for selected X86 Multivendor models covered under IMS and Enterprise Care. IBM ESA (Electronic Service Agent) is monitoring tool, fully embedded in IBM support center.
Key Benefits
· Proactive Support – Increased availability
· Reports problems automatically to IBM
· Encrypted communication
· Enhanced Security
· Accurate solutions for your unique environment.
Secure Transmission
IBM is committed to security. Communication is outbound only for customer’s company and authorized support personnel. Customers’ business data is never transmitted. IBM Electronic Service Agent uses strong data encryption protocols, supported by leading financial institutions worldwide, and HTTPS (TLS).
For more information
Ask your IBM representative - Service partner for the list of the equipment covered under IBM ESA
Contact
Renato Dias Garcia
Global Offering Manager, IBM TLS Multivendor Support
rgdias@br.ibm.com
JESUS ADRIAN GUTIERREZ LEDEZMA
Global Offering Manager for MVS, IBM TLS Multivendor Support
adriang@mx1.ibm.com
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